The user is not able to raise a request for Catalog item from service Catalog
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ā05-20-2022 03:11 PM

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ā05-20-2022 03:25 PM
Hi,
Go to catalog item and check the user criteria once. May be the user is not allowed to access but the user might be trying to access it thorugh the URL.
Mark the comment as a correct answer and also helpful if this has answered the question.
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ā05-20-2022 05:13 PM
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ā05-20-2022 05:36 PM

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ā05-21-2022 05:32 AM
The screen shot that you attached shows the platform view and not the portal view. Is that user trying to submit the incident from platform. If so, does he/she has access to platform and why he is trying to submit via platform.
2nd point, when you submit an incident there will not be any cart. Please check whether you configured in record producer / catalog item. Also, observe the "Request Method" field. in your case, this should be blank.
Thanks,
Narsing