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Resolved! Discovery with a normal user (non-admin user)

Hi,I have enabled ServiceNow Discovery on my personal developer instance to see if it is something we want to invest in.According to the documentation:https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/referenc...

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klautrup by Kilo Expert
  • 9179 Views
  • 8 replies
  • 11 helpfuls

UCS Blades Discovery

Hi Experts, We are running UCS devices discovery, And we are using snmp community string. The issue is, We are able to discover Cisco Equipment and Switches but not blade servers, And credentials were all same for those devices. Any thoughts ? Thanks...

Ben42 by Tera Contributor
  • 1594 Views
  • 4 replies
  • 1 helpfuls

Avoid a CMDB record being created with no host name / DNS Name

Is there a setting that would avoid a record getting created in the CMDB, where there is an IP with no host name or DNS name?  If a name can't be determined by discovery (we are also using credentialless discovery), then we don't want a record create...

Resolved! why are this table's columns missing in 'sys_db_object' table?

Hello, I have a table that has around 38 custom fields. I can open it just fine using mytablename.list, I can also click the gear in the top left (edit personalied list) and find all my custom fields there. I can add the columns and create records us...

phantom7 by Giga Expert
  • 1795 Views
  • 4 replies
  • 2 helpfuls

Resolved! Service Mapping - Docker Application

HI All, I have a map as below and what is this docker? I have attached a dependency view also and it shows everything but map is having only docker. Please suggest why it is like this. Here is the discover log:  Here is the Dependency View: Regard...

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geet by Tera Guru
  • 2038 Views
  • 6 replies
  • 3 helpfuls

Operational Intelligence metric values not showing up anywhere

I'm working on an integration which pushes metrics to ServiceNow's Operational Intelligence. Currently, I am trying to get the sample found in https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/referenc...

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katherine7 by Kilo Explorer
  • 1175 Views
  • 2 replies
  • 0 helpfuls

Resolved! Error while Discover datacenter for AWS cloud account

Steps followed in Servicenow: 1. Create AWS account Then, create user with Programatic access and Permission = AdministratorAccess. Make note of the below AWS Credentials Account number Access key Secret key   2. Activate Cloud Management plugin in S...

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Nithin21 by Tera Expert
  • 3622 Views
  • 6 replies
  • 1 helpfuls

CI Remediation Rule/Workflow

We are setting up our CMDB and I am working on the stale and orphan rules.  We are going to use the auto task creation OOB, however, we need to setup the remediation rules to go along with that.  I was looking to see if anyone had examples of the wor...

AndyB5000 by Mega Guru
  • 3140 Views
  • 2 replies
  • 1 helpfuls

Define or Edit Data Source Precedence Rules

Hello, I am looking to define or edit the data source precedence rules for CI's. I found the below SNOW Doc for doing it through the CI Class Manager, but I was hoping there was a way to get it more granular. Example...we have 4 sources for creating ...

barryschultz by Kilo Contributor
  • 1428 Views
  • 1 replies
  • 0 helpfuls

Serial Number and Manufacturer not coming up for Linux Devices

Hi All, We are trying to run discovery on a particular IP Range for Linux devices.  We are able to fetch most of the attributes but the serial number and manufacturer for the device is coming as empty. After checking i found an error in discovery log...

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bhanu2491 by Kilo Contributor
  • 1190 Views
  • 2 replies
  • 0 helpfuls

Using Service-Now to manage a library of books

Hello,I'm looking for ideas of how to create / implement an application that could manage a library of books.e.g. Display available books (Catalog) +their status e.g. availability (are they checked out)Request / reserve a book (Request Management)App...

TSP666 by Kilo Contributor
  • 2008 Views
  • 3 replies
  • 1 helpfuls