Resolved! How do i add incident tickets to visual task boards ?
How do i add incident tickets to visual task boards ? - Can some one please help ?
Forum Posts
How does Discovery know which Hardware Model to attach to? Does it / Should it / Can it use Model Number (Manufacturer Part Number)?
In the Discovery data it seems it just has Manufacturer and Model Name - not part number; and to be honest, most of our hardware models do not have a Model Number. If we do populate our Hardware Models with a Model Number - do you create one with a...
Import IP Networks Automatically to Use in Discovery
We use another system to manage IP assignments, and therefore create new network ranges too (I'm hoping to use CMDB to manage this in the future). As a new network range is created, I'm working to pull that data automatically into the cmdb_ci_IP_ne...
Discovery schedule status sits in 'Active' state - doesnot mark 'Completed'
We have recently deployed discovery, in our Geneva version instance.We are able to successfully run discovery schedule and discover all required CIs The only issue we are facing is - Discovery schedule status does not gets marked as 'Completed' rathe...
Where do we find which credentials were used for pattern discovery?
Hi,We are looking to fine-tune the way credentials work, but need to understand which credentials are being used in a specific map. I thought this information was stored in the ECC queue records, but on the specific system I'm looking at, the crede...
ODBC connection issue
I'm trying to create an ODBC connection to ServiceNow per these two resources:https://hi.service-now.com/kb_view.do?sysparm_article=KB0540707 — Allows you to download and install the 32 bit or 64 bit drivers for the ServiceNow ODBC connection and aut...
Completing Metric Instance calculation when ticket is closed
I am using a few OOB Metrics in reports to identify duration of how long a incident ticket was assigned to a person or group, but if the ticket is closed, the last metric is not updated so that calculation is never completed. The base Metric article ...
Deactivate Social QA Knowledge Base
Hello,As a Knowledge role user, I will be able to only see one knowledge base in the Knowledge Base field in the knowledge record and that knowledge base will not be Social QA. I have deactivated Social QA in KB, but when I click on create new articl...
Resolved! PowerShell Discovery Probe Credentials
Hi everyone,I've got a custom PowerShell script that I'm attempting to use for discovery. The script needs specific credentials, which I have added as 'windows' credentials. However whenever I test the probe it always returns with the following e...
Resolved! How does MID Server domain seperation work?
We have requirement to update all CI's using discovery for existing records.I have the configured the MID Server user in TOP domain with visibility to all domains.However in the Identification phase of discovery it does not find the CI from other dom...
Inbound Action Script
Using EurekaI am trying to craft an inbound action script to scrub the body of an inbound email and create an incident with the desired fields populated and routed to the appropriate groups.Below is the inbound email; body starts on line 6:From: Repo...
Resolved! filter users with roles
Hi guys,I would like to count the number of users with at least one role on table [sys_user]. How can I achieve that?I filtered "roles is anything" and get no results at all.I should at least get 10 users with role(s).
Resolved! SNow Field by Field descriptions for Business and Applications Services
Is there a list that contains a description for the fields in ServiceNow as it relates to Configuration Management?
Restart a workflow context without affecting other workflows running on the record
Hello there,I have a requirement to selectively restart a workflow context associated to an Incident record. This can be done by either restarting the workflow context or even by deleting & creating the workflow again. I can see from wiki and forums ...
Resolved! Processing duration field on Event
when i open events there is a field name "Processing Duration". what it is for and how it populates time?