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MS Azure CSP Billing Info in ServiceNow?

Hi,is there any support for retrieving billing information regarding Microsoft CSP (Cloud Services Partner) agreements in Azure?I've managed to connect to our EA and got all billing info from that agreement (all subscriptions).Is it possible to integ...

tednorlander by Giga Contributor
  • 3252 Views
  • 5 replies
  • 2 helpfuls

Resolved! Data Source - File Path issue

Im using an excel file in a midserver that is configured, to import into Users table. In Data Sources, I have chosen 'File retrieval method' as 'File' and in the 'FilePath', Im giving it as 'MIDServer_xxxxxx\C:\Users\XXX\Desktop\MidServer_User_Import...

catchdini by Tera Expert
  • 6534 Views
  • 10 replies
  • 0 helpfuls

Resolved! CMDB Dashboard Completeness

Trying to understand how the "Completeness"   works with the Dashboard. We have 5 fields that are mandatory on the base configuration table (cmdb). However some of our classes these fields are not a required item and have a dictionary override on the...

Discovery scan duration impacted by ServiceNow instance

Running Istanbul...Yesterday, when I had several discovery jobs running, I tried to perform another discovery of a single IP address of a Windows computer.   This usually takes less than 2 minutes, but it took over an hour to complete.   Then I notic...

ronlucas by Kilo Contributor
  • 2545 Views
  • 5 replies
  • 0 helpfuls

MID Server time out getting data from SCCM...

I am using the SCCM plugin and trying to import the software data which is about 4,300,000 rows. The import times out before the data is done being compiled. Does anyone have any ideas on how to get the import to wait for the MID server for more than...

DrewW by Mega Sage
  • 4585 Views
  • 16 replies
  • 0 helpfuls

Adding parameters to a report

Hi everybody,I was at a customer site yesterday and they were asking for some additional possibilities when creating reports. Basically what they want is this:- Have reporting admins who can define global reports and change them in any way shape or f...

Unix discovery with Powerbroker, no sudo?

Hi all,A customer is asking to implement Unix discovery, but is unwilling to use sudo in their environment. They are using a access and identity management tool Powerbroker for Unix. The requirement is to use Powerbroker, instead of Sudo, for Unix di...

supratik2 by Kilo Contributor
  • 4056 Views
  • 7 replies
  • 3 helpfuls

service mapping update sets

What is best practice for ServiceMapping and update sets?   Not all things are contained by update sets for ServiceMapping.   Can some items be migrated via XML or will that cause more problem?   Is recreating Business Service and Entry Point manuall...

porthos by Tera Contributor
  • 2357 Views
  • 5 replies
  • 3 helpfuls

Resolved! Auto add user to watchlist

Hi, I am trying to setup a business rule to auto add a user (Joe Smith) to a watchlist when the incident is assigned to the certain assignment group.   This is what I have but it is not working.   Also this should append the user not remove any exist...

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Resolved! Retrospectively updating records without changing the "Updated" field?

Hi All,  We use the date value of "updated" field (global) for reporting (e.g. Finding incidents that are open but haven't been updated in a month), but I need to retrospectively correct a field on thousands of records that has been calculating incor...

howard8 by Tera Contributor
  • 18860 Views
  • 5 replies
  • 20 helpfuls

Resolved! Check if specific port is open via script?

Is there a way to check if a port is open via a script? I just want to check if a custom port i have on my network is open via a workflow script.

adevezin by Giga Contributor
  • 4325 Views
  • 5 replies
  • 2 helpfuls

Resolved! Instance Performance

Hi Guru's,  Does anyone know what the performance capabilities are of a ServiceNow instance? i.e. How many concurrent users can login, log tickets at any given time? Is there any information out there regarding this

orlando_f by Kilo Contributor
  • 8423 Views
  • 7 replies
  • 3 helpfuls

How is the install_status on network adapter set to absent

I am working with a client trying to understand how CI's like network adapters and IP addresses get set to a status of "Absent" if they are not being scanned any longer.   We used a windows server in the lab as our test subject.   We discovered it. L...

dthenderson by Kilo Contributor
  • 2236 Views
  • 2 replies
  • 1 helpfuls

Resolved! Event fields not populating when executing api post

Hi,   I'm very new to the community and to Service Now Event Management.   I'm building a Ruby script that will post events to my Service Now Event Management instance. So far I am successfully, at least it appears so, events.   The Events show up in...

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brentvardy by Kilo Expert
  • 5152 Views
  • 14 replies
  • 1 helpfuls