Transaction Cancelled

Marskh11
Tera Guru

‎09-04-2018 01:16 PM

Our environment has recently had an increase in transactions being cancelled. it varies on when it happens. Can be after a global text search or a user can just be opening an incident. Can anyone provide guidance on where I should start looking at troubleshooting why this is occurring so frequently? 

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎09-04-2018 02:01 PM

There may be variety of reasons for transaction getting cancelled.

It may be user action, bad code, number of records to process the transaction....

Please look into node logs of your instance to find root cause of cancelling transaction.

 

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/time/reference/r_LogUtilities.html

 

Regards,

Sachin

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Marskh11
Tera Guru
In response to sachin_namjoshi

‎09-04-2018 02:13 PM

After looking at the logs I continuously see the following: Cancelling transaction TSQueryThread - Default-thread-80.3.0 (maximum duration for text search reached): Thread Default-thread-80.3.0 (Default-thread-80.3.0, C9A2630A54D06300E4C61DA2196262EC), after 600042ms

 

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sachin_namjoshi
Kilo Patron
Kilo Patron
In response to Marskh11

‎09-04-2018 02:24 PM

This means it's coming from global text search.

Please check which user initiated this global search and what that user is trying to do.

 

Regards,

Sachin

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