I have been working to add our Kubernetes clusters into SNOW and while most are working without issue, I have two that look to be working just fine but then fail on a final discovery step. Working with the Kubernetes admin, he is showing no issues o...
Doing Top-Down pattern based Service Mapping and came across web.config file that has connectionStrings encrypted. Is there a way that ServiceNow pattern can decode these strings to make the connection? Right now our map stops at the IIS web server l...
Hello All, I want to have a custom dashboard for service mapping, where i want to have automation error message(if there is any) from required service map not from all. If any of you have done this or have any idea please let me know. TIA, Nimmi
Hello! I'm working on an SNMP discovery of a Nutanix-hosted devices (Load Balancers) which, in turn, discovered a Linux Server. The Linux Server was initially discovered with a normal looking name like xyz123. Then, three months later, it was disco...
I am creating a Discovery Schedule. When I submit the Subnet ranges in the "Quick Ranges", the Discovery IP ranges getting created are different from the inserted subnet ranges. Why ?
I would like to add metric_name field to short_description on the em_alert table but I can't find where this is configured.Where is this configured?
Morning, I am looking for help in adding our customer's company names to each CI as it is being discovered. This is very important to how our alerting works. I don't think the best practice is to have multiple Business Rules to run after each discove...
OOTB script sometime successful and sometime gives error as below.
Hello, I'm having trouble discovering NetApp servers despite having configured Oauth credentials and SNMP credentials.We have two servers with the same certificates from the target device end, but one is discoverd while the other is not. Both servers...
SInce our Upgrade to NY I have started seeing Discovery Status with Description="Discover CIs API" with no Schedule. The Discovery Status is being created by people who don't have discovery roles and at best have cmdb_read and cmdb_query_builder role...
Hi All, I am not able to discover this linux server but the credential is getting validated. here are the logs Please suggest how i can fix this
How can we break down "active Directory" / "SAP" into an application service for service mapping ? likely there will be one for all, might be one per domain name?Any suggestions/Best Practices around it ?
What’s the best way to discover appliances like OpenShift nodes when we can't use SSH access, place credentials for discovery, or install the ServiceNow ACC agent? I’m looking at the ServiceNow recommended procedure.
Greetings All, We are looking into why our web-midserver is only talking to ~5k agents at once. There should be at least 7k as evidenced by our SCCM agents reporting in at present. We upped our java heap size to 8192 in hopes to get more ACCs con...
while trying to discovery a LInux Server i am getting this error any idea what this could be ?how can i fix it ?
