metric data (Event Management)
Hi Anyone implemented event & Metric for any tool. can you tell what is happening when we pull metric date via connector ?
Forum Posts
Model ID that should be classified under IP switch
Hi All,I have a question and need some help. There's a model ID that should be classified under IP switch, but Discovery is currently identifying it as an IP Router. What could be the reason for this? Thank you.
ADME - Windows server Execution Policy is RemoteSigned - which certificate to add?
I'm working with a client on the ADME-part of Discovery and they have their Windows Server Powershell execution policy set to RemoteSigned.In the docs it states that a certificate needs to be added for ADME to work properly:https://docs.servicenow.co...
Setting to limit discovery duration for single CI within a schedule
Hello experts! My customer has a very large network and CMDB, more often then not Discovery gets hung waiting for a handful of CI's to finish which in turn causes the job to cancel. The offending Cis are not consistent and while troubleshooting in ad...
Certificate Inventory Management Logs. Where can I check?
Hi, 1. https://www.youtube.com/watch?v=oUK8-yGfRv4 - I have followed this video and installed the plugins and followed the instructions said.2. I have activated the "tls_ssl_certs" port , I can see some data when I navigate to Certificate Management ...
Discovery Schedule Restart
We have a need to implement a capability for a Discovery Schedule to reinitiate. For instance a situation occurred where MID Servers went down causing multiple discovery schedules to cancel due to no MID available. The MID Servers were back onlin...
Operational Status keeps changing constantly
Hello Community, Currently, we noticed that the operational status of servers keeps changing constantly by Midserver User, even after they have been previously discovered, I came across this article: https://support.servicenow.com/kb?id=kb_article_vi...
Make a field dependent on another one
I have 2 fields in a form, one pulls the Account name from the Case Table and the other pulls the Assignment Group from the Task Table. I want to be able to set the following up so that when I select Customer A in the Account drop-down, only Assignme...
Mid Server JAR file for snowflake integration
Hi All, I want to download the mid server JAR file for Snowflake integration with Servicenow to retrieve data and as part o the configuration we need to download the mid server JAR File and submit and but from the below URL i was not sure which is th...
Agent client collector- MID server issue
Hi Team, Good Day!I am seeing an issue where I am not set up 'ACC monitoring' to one of the MID servers. The MID server is going down as soon as I am clicking on 'Setup ACC monitoring' related link. I tried to check MID server agent logs but didn't g...
Oauth integration : Create an oauth API for external clients
Hi All, We have to share oauth 2.O info to clients to integrate with servicenow along with client and client secret they were also asking for username and password, but when I try to create new it auto generates client id and client secret, but here...
Resolved! Does enabling ADME enhanced for machine learning based service mapping cause any issue in the ServiceNow instance.
Does enabling ADME enhanced property for machine learning based service mapping cause any issue in the ServiceNow instance. Prod doc: https://docs.servicenow.com/en-US/bundle/sandiego-it-operations-management/page/product/discovery/reference/r_Appl...
NetApp Storage Discovery Configuration
Hi All, I am attempting to discover our NetApp storage environment and it appears there are multiple techniques for discovery. I would like to avoid having to configure a CIM or SMI-S server so I'd prefer to use one of these: * Discovery with patter...
Setting up the SSH for the network gear discovery
Hi All, My problem statement are mentioned below:Actually I want to use the SSH credentials for the network gear discovery. My SSH credentials is validated successfully.But when I tried to run the quick discovery for the target device I am unable to ...
Application Fingerprint Dashboard Issue
Hello Community,We are facing the issue that the Application Suggestions are not getting generated for the Virtual Running processes table on the ML Solutions table because Application Suggestions (cmdb_process_groups) table is blank and if we add th...
