BackgroundWe are trying out SOW and RCA on Alerts and our direct feeling is that suggested changes are not that accurate as desired. For instance, we see two Application Services that are not related to the Alert in any way. But as I read from Docs i...
We are currently piloting the Agent Client Collector for Visibility so far has been relatively successful. We attempted to install the agent on 2 different Windows Servers that are not AD Domain Joined (Workgroup) and were met with an agent installat...
We're able to discover the servers (Linux, Oracle, etc.) in ServiceNow via discovery source. However, we unable to discover the list software's installed on the Oracle and SOA Suite Servers which is used for licensing purpose.Is there any pre-requisi...
Hi, I am trying to create a RexEx to be used inside an Event Rule.My Regex works correctly when I test it with Regex101.com but I obtain an error message UNKNOW when using in my Event Rule. Unknown is displayed when I output the variable which contai...
Hello, how can I utilize ATF to set the active field to true on a Scheduled Job? So far I have used Record Query --> Open existing record --> Set field Value (Where I made it active) --> Click UI Action (Click 'Update' Global. Update button on existi...
Hi All, I have created a workflow for a custom table . I want to add show workflow link which on click redirect to workflow for that table. I also tried to replicate the UI action(00B) which is present for change table but it did not work .Could you ...
Linux-AIX DiscoveryRan Quick Discovery for one of the passed Test Credential IP which is already present in the IP Affinity ListTried to run the 'Quick' Discovery for this IP.Error="SNMP probe timed out. Target is either unreachable or there are no v...
Is anyone using the OOB ITOM Error Task table (sa_error_handler_task) to track Discovery errors. While exploring this further, it is seen that the Error Task that gets created is just copying the message into the task summary. For anyone who has used...
As part of discovery , we manually run or schedule the discovery to discover the CI's on network and updates into CMDB. Here my question is how software discovery runs to find the software installs and updates in respective table. Is there any way to...
HI, i am trying to connect intune with servicenow through its spoke using this doc https://docs.servicenow.com/bundle/utah-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-ms-intune.html i have successfully got the oauth ...
How to get the editions of your Microsoft SQL Server components through ITOM Discovery. We have installed the Discovery Pattern Application by following the documentation. However, edition attribute is showing empty.
I am following this knowledge article to route MID traffic through a proxy. However, when you set up glide.http.proxy_password as such, the properties will be displayed in plain text. Is there a way to mask the value without using something like a...
Hi Guys, Can you please help me with a situation I'm facing currently while integrating Tanium in SNow via SG. Firstly in Tanium inventory there is duplicity in serial no. field. So I'm using computer ID(unique) field and map it to Correlation ID in...
We have an API based integration from AppD to the Events table in SNOW, for a variety of reasons we cannot use the full SGC with CMDB integration. For server and infrastructure everything works fine, it passes events, the CI is picked up and off it g...