Service mapping
Hi All,I am new To service mapping .I just installed the plugin and working on it.Now I want to know to make the inident,problem created for particular service needs be visible in the map below.how it is showing change as by default.
Forum Posts
How do I create a report on KB articles using original version creation date?
How do you create a report that shows published knowledge base articles where the original article version was created on a certain date or within a certain set of dates? I have been trying to do this using the kn_knowledge table but the system will...
Resolved! XX.XX.XX.XX is a broadcast address. Aborting discovery
Hello Everyone, I am getting "XX.XX.XX.XX is a broadcast address. Aborting discovery".Does anyone face this error? Any work around? any help much appreciated. Thanks,Sudhakar
How do relation "Virtualized by::Virtualizes" creates?
We have seen the wrong ESX Server mapped to the Windows Server. Kindly let us know . How this Virtualized by works . How it run and mapped in cmdb_rel_ci table. On the below the Child is getting mapped with Parent one. It is suppose to be vgos18...
Discovery and License use of Non-Persistent Application Servers
All, Looking for some insight / suggestions on dealing with Discovery of Non-Persistent Application Servers. Hosted in our VMWare Environment. Throughout the course of a day / week / month we spin up -> tear down and spin up non-persistent Applicat...
Resolved! How to Address Service Mapping Error "Running process was not found in CMDB, ADM re-run required"
I am trying to do a top-down, traffic-based map for an application with type of TCP Endpoint. All traffic and ML system properties look to be set correctly; the respective load balancer and servers all discover without issue; the cmdb_tcp and the cmd...
Configure Impact Calculation
Hello everyone, I have a requirement to configure Impact calculations. Can anyone please let me know how impact calculations are configured in ServiceNow? Any quick help is much appreciated. Thanks,Pranita Bahuguni
How to create a schedule job to remediate all duplicate CI's at once ?
HI, In cmdb dashboard i am able to find duplicate records for different CMDB classes but i have around 5000 duplicate records So, i want to create a schedule jo to Remediate all CI's at once Is there any recommendations or tips ??
How to increase the data retention for em_alert table from OOB 90 days?
As I understand OOB data retention for the alerts table is 90 days after the alert is closed. I would like to increase that data retention for that to something like 180 days for our use case. I do understand the recommendation is to keep it 90 days ...
IP Address Issue with Zone Discovery (SCCM)
We are experiencing an issue with updating the IP address details in the CI table form. Additionally, I noticed that the related item shows the IP details coming from a different table. However, the IP details are not being populated in the IP detail...
Issue with ACC Discovery- Windows 10 virtual machines
The ACC seems to be discovering virtual machines categorized under the Windows Server class. However, I can see that the operating system is "Windows 10 Enterprise for Virtual Desktops." Why is this happening, considering that this device runs an OS?
'Monitoring Agent Status' agent client collector 'agent' monitoring
Hi Team, Good day!I am seeing an issue where 'Monitoring Agent Status' monitoring job is no longer working. This monitoring job has been deprecated and 'inactive', however I have made it active and was working without any issue, however it stopped wo...
Resolved! Restrict all user logins
Hello, I want to block all logins to our dev and uat instances except admins and select users.I am a new SN admin with limited knowledge.ACL appears to be object based only, and SNC Access Control is too complex requiring a plugin, HI accounts, token...
Service Mapping - uncategorized errors for every service map
We noticed a while back that on all of our Service Maps, every server has a yellow yield sign next to it. Most of the errors state "Failed to identify the CI Type of the process listening on port xxxx on host xxx.xxx.xxx.xxx. Please review the disco...
Microsoft AD Spoke | You cannot call a method on a null-valued expression
Hi, We are trying to manage our Microsoft AD operations with Integration Hub, in order to do that we have completed the required steps such as credentials and mid server properties etc. But in the end when we try to make a simple action test such as ...
