Resolved! Running Processes
On what fields does discovery coalesce records for running processes? Command? Parameters? Location? Name? PID? Ports?
Forum Posts
Discovery Issue: SNMP - Classify: 0 OIDs
Greetings !!An interesting discovery issue has arisen in Dublin that i have not seen before. As we discover a particular router device, we achieve authentication via SNMP community string without a problem, but the OID information returned for clas...
ServiceNow Discovery : derive information for a custom field based on discovered data
Hello, We have custom field in CMDB, say 'Custom_field'. We are using cloud discovery, we want to map value for 'Custom_field' based on the tag values associated with cloud subscription. Please suggest if there is a way to -- Run script on discovered...
Update MID Server
We just upgraded our lower system to Washington DC and I found out our MID Server is running on the "UTAH" version that is not compatible. How do I update the MID server to the Washington DC release?
catalog item should be visible only to the people from India and not to other countries?
Hello Team,How can i achieve this kind of requirement. Could you please someone explain. Thanks in advance.Design a catalog item and this catalog item should be visible only to the people from India and not to other countries.
Resolved! Schedule jobs
There are two schedule jobs one is running at 12.30Am and it was running and taking file successfully but the another job was running at 1.00Am it was not taking the file and it was not running and the file path is same for two jobs I don't know wher...
elastic event management integration with ServiceNow
How to integrate Elastic with ServiceNow , can anyone help with process steps . Thanks in Advance
Configure and optimize Discovery to ensure all assets are identified and classified correctly.
Hello all, I am new to CMDB area, Please provide your inputs for below situation. We have discovered several unidentified assets within the network ,so we need to configure and optimize ServiceNow Discovery to ensure all assets are identified and cl...
concerns about data accuracy and completeness, improve the integrity
Hello all, I am new to CMDB are, so please provide your inputs on below situation, Our Configuration Management Database (CMDB) has grown significantly, but there are concerns about data accuracy and completeness , I am tasked with improving the in...
ACC - V Application Pattern failures
Hello Good day, We are using the ACC -V and application patterns to discover Ms Sql and IIS servers and we have set the ACC V as per the servicenow Documentation. However, i am seeing that the Patterns fail with the below error message . Groovy code ...
PRTG integration with service now
Can anyone provide me the OOTB javascript to fetch all events from PRTG .
Resolved! F5 Load Balancer operational status set to "Non-operational"
Hi, Discovery sets the F5 Load Balancer operational status set to "Non-operational" but our Load balancers are active. on F5 Load Balancer pattern at step no 49, sets the Operational status based on VIP admin and op status but it's not working as per...
Set view on SCTASK form
Hello. For the SCTASK form, I have a view called Supply Order. If the Short Description for the SCTASK begins with "Supply Order request" then I would like the SCTASK to open in the Supply Order view. Is there a way that this can be set? Thank yo...
Resolved! Data Collected for Wireless Access Points missing IP address and location.
Good day experts, I can successfully discover Wireless Access Points (WAP) via discovering of Wireless Controllers (WLC). But discovery is not pulling IP Address and Location from devices. The screenshot below shows we should pull these data and when...
Linux servers with duplicate ip address
I'm getting multiple Linux server on the same IP address, since I checked a property Enforce syncing of IP addresses to true. After changing the value back to false. I'm still getting the same issue after running the discovery schedule. I also added ...
