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ITOM Licensing Usage Dashboard

Hi all!Do any of you know what is the purpose for the following tables? I was not able to find any documentation.Historical Licensable CI [sn_itom_licensing_itom_lu_historical_cis]UsageAnalytics Counts for Tables [usageanalytics_count]If you could pr...

Resolved! Discovery changing CI name everytime

Hi All,I am facing strange issue with discovery. A linux server with 3 dns names. Every time disovery runs it sets different CI name based on whatever dns name it finds first.Interestingly, host name is not changing and coming as correctly.For Ex.Lin...

bgworld by Giga Expert
  • 4313 Views
  • 6 replies
  • 3 helpfuls

Resolved! Network Router Pattern Extension

We've found that Discovery of Viptela routers fails to return the serial number from the device. To remedy that I've created an extension to the Network Router pattern. My extension mirrors steps 5.5 → 5.8 from the existing identification section of ...

MichaelConley_0-1721837999178.png MichaelConley_1-1721838017222.png MichaelConley_2-1721838030098.png MichaelConley_3-1721838042183.png

Discovery is not populating the FQDN field.

After running Discovery on new Linux Servers, the FQDN field is not being automatically filled in although it is possible to find the DNS and populate this information in the Host Name.Apparently this seems to happen with these new ICs in particular,...

MonzaniWill by Tera Contributor
  • 1309 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACC Agent Showing Disconnected or Down

Please see attached image, I have been troubleshooting a while and trying to figure out why the agents are still showing disconnected or down after upgrading instance to DC.  

acc issue.jpg
SRSkaggs by Mega Guru
  • 2917 Views
  • 7 replies
  • 1 helpfuls

Express List

Hi, I have created new express list with some conditions. Issue: I do not see the Group Alert in Express List. Is it the feature or some glitch?

Discovery Error when trying to discover Azure subscription

Hi, I'm setting a new connection between Servicenow instance and Azure , but when I tested with Discover Subscription, i get the error bellow: Discovery Subscription Error : Failed to execute API - Request not sent to uri= https://login.windows.net/6...