Resolved! Windows credentials creation
Hi, While creating windows credentials I can see the option 'Use MID server server Account' checkbox. What is it and when we will check it, can you plz explain in detail.
Forum Posts
Resolved! Custom RegEx in Transform and compose section of event rule not working
Hi All,I have configured custom RegEx to extract the required information in an event. Whenever I am trying to add the below RegEx expression in event rule, its asking two fields to select. Regex is working as expected in Regex101.com (Green color ba...
Resolved! Setting Severity on Events
Hi All, We are receiving events from MID SNMP Trap Listener. As expected only additional information value is populating for these events. Unfortunately we are not receiving any information regarding severity in additional information field and even ...
New Xanadu Features in ITSM and CMDB
Hi All, Can anyone provide me a link or documents related to new Xanadu features related to ITSM and CMDB only. Note: I already check the ServiceNow release notes but it having a lots of new features, I want to know only ITSM and CMDB related. Thank ...
Using Powershell for Discovery Troubleshooting
Here is a list of commands you can use to troubleshoot MID server to Target discovery when it comes to connectvity. 1. Ping Test While ping is simple yet powerful command. You can use powershell to ping multiple servers or target devices at same t...
How can we insert data into the CMDB from multiple sources while avoiding duplicate entries?
Hello Everyone, I need assistance with an ITOM requirement involving data integration and management. We have data coming from 10 different sources, including four via FTP, and we want to avoid duplicate CI (Configuration Item) creation in the CMDB (...
Resolved! SNMP target network device commands
Hello, where exactly on my instance can I find the scripts/commands/actions that apply on target network devices while performing SNMP Discovery? ThanksRon
HTML Link on UI Page
Im not able to display html links on the ui page.Im trying to create a UI page with an input field on top that whenever it changes, results are displayed under it. us_resultsis the array containing objects. Each object contains a 'result' with a str...
ServiceNow Discovery Integration with Flexera
Has anyone successfully implemented integration of ServiceNow Discovery with Flexera? I am interested on:1) What are things that need special consideration during design / planning?2) What are potentially issues, and how to avoid them?3) Is it possib...
Windows Server 2016 credentials validation failed
Hey fellow ServiceNowers, I have a Windows Server 2016 instance on an Amazon EC2 and I can't seem to validate the credentials. The MID Server is running and doing fine and I'm using the Admin account as a local one (.\Administrator). I've allowed in...
Operation Status is 'Retired' even when Most Recent discovery is recent date
Hi, I am trying to troubleshoot an issue, where for a CI's, Operational Status field is 'Retired', even when Most recent discovery is recent date. 1. Are these fields dependent? If yes, when discovery runs, how it updates the Operational Status fiel...
Resolved! Issue regarding Import Applications from one Instance to another Instance
can anyone help me in this, i'm getting when i tried to import my application in another instance?and When i tried to publish my application in previous instance i'm getting like this
Communication from a RITM or Task?
I am looking for a best recommendation regarding sc_task.What is the Best practice for communicating with the customer?Add additional comments to the task or the ritm?Or would you add it to both?Also where is the best place to capture work notes? W...
Resolved! Azure CAPI call failing with MissingApiVersionNumber
I'm getting the following error when provisioning an Azure stack from a cloud catalog item, this worked previously so I'm confused what has changed. Failed to execute API - Failed with status code and message: 400: {"error":{"code":"MissingApiVersion...
ITOM Discovery
Hi All, How can I check how many discovery methods are being used for a particular CI class. For instance, I see a windows server CI is created by SG-SCCM and the same CI also gets updated via ServiceNow discovery and vice-versa. There is nothing me...
