ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

SNMP traps for Event management

Hi all,  What is the best way to manage snmp? Should all events come into service now or can events be filtered as SNMP is not a monitoring tool. We may have 5-7 M events generated by SNMP traps, is there any way to not receive all and apply filterin...

Jyoti11 by Tera Contributor
  • 958 Views
  • 2 replies
  • 0 helpfuls

SCTASKs to be visible only to IT Onboarding teams

Hi All,I am trying to ristric the SCTASKs to be visible only to IT Onboarding teams.The sctask created from one purticular item , it should be visible only for HR onboard team.please help someone to achieve this.Thanks

Barathk by Tera Contributor
  • 201 Views
  • 2 replies
  • 0 helpfuls

Object ID in windows server not populating after discovery

Hi Excepts, 1. Object ID for windows servers(isVirtual=true) are not populating by IP Address based discovery, where as VMware instance of same Windows CI's are getting populating Object ID. 2. Object ID for windows servers(isVirtual=false) are getti...

SNOW44 by Mega Guru
  • 1202 Views
  • 7 replies
  • 1 helpfuls

Aria Operations Managment Pack not working

I installed Aria Operations Management Pack but when trying to validate the settings I get a message Could not retrieve element with type reference internal_type.name from element [{"first":"reference.name","second":{}},{"first":"element","second":{}...

Sabinem by Mega Explorer
  • 514 Views
  • 1 replies
  • 0 helpfuls

Resolved! Running different Windows Server versions on the same instance

Hi everyone,I'm currently working in a production environment with 19 MID servers installed. These MID servers are deployed on two different Windows Server versions: 2016 and 2019.I'd like to inquire if there are any compatibility issues associated w...

PauloMachado_0-1717686346063.png

Need to call pre-execution script while running pattern discovery

Hello team,We have created pre-execution script for tomcat war pattern to get few app names from ServiceNow application table. The script runs fine if we run it in background script and give expected output. Once we get expected output from pre-execu...

SantoshL by Tera Contributor
  • 346 Views
  • 1 replies
  • 0 helpfuls

Service Map Assocation

I have some issues with svc_ci_assoc table for Service Maps. I have been noticing unwanted associations between servers and Service Maps.  Servers are getting associated to Maps that are not having any king of dependency or connection and this is cre...

Anand D by Tera Contributor
  • 321 Views
  • 2 replies
  • 0 helpfuls

Distinguish the onprem and cloud CIs on ServiceMap

Hello Experts, We have built hybrid map where both cloud and onpremise CIs are present in one single map. Customer want that when someone looks at the map, they should be able to findout which CI belongs to cloud and which CI belongs to onpremise inf...

Add work notes to multiple alerts simultaneously

Is there a way to add a note to multiple Alerts or Incidents with a single click? For accountability, our NOC staff need to be able to add work notes to Alerts and Incidents before closing the ticket, it would be ideal to have a method to do this whe...