Trigger ID is missing on Survey assessment instances

Aanchal Mehndi1 · ‎01-31-2017

For Few assessment records, Trigger ID is missing.

Can someone help me with possible reasons?

We haven't done any customization on OOB scripts.

Regards,

Aanchal

Pradeep Sharma · ‎01-31-2017

Hello Aanchal,

You may find the below thread helpful.

servicenowforyo · ‎01-31-2017

Hi Pradeep,

I went through the thread which you shared.

I have few queries -

a) our Surveys are running on "asmt_assessment_instance" table and not on respective tables like INC / req_item

b) only trigger condition is specified for Incident & requested table with probability of 25 %.

c) no customization done OOB

d) issue is - for last one month there are about 30-35 records for which trigger ID is blank.

what can be the possible reasons and is there any way via which we can re produce the issue ?

sudharsanv36 · ‎01-31-2017

Hello Aanchal,

I can think of 2 scenarios now.

1. Some might have tested out this survey using the "View Survey URL" UI Action,

2. The Trigger ID record might have got deleted.

servicenowforyo · ‎01-31-2017

Hi Sudharsan,

Thanks for your response.

I have two questions in response to your above points :

1) When I click on "View Survey URL" under related links (using admin role) it redirects me to the "myinstance.service-now.com" page.

Also, can you help me in explaining how this will impact for about 30-35 records as triggered ID is blank.

Also,I believe only admins have access to this URL and we did not touch any OOB customization.

2) what are the reasons why trigger ID is blank ?

Early response will be appreciated.

Regards,

Piyush