TuneUp your CMDB accelerator questions

[Mike Foreman]

I'm curious to learn more about the TuneUp accelerator for CMDB. Has anyone in this group taken part in this program? What is the cost? Are there metrics or steps that can be run as a kind of "poor mans" approach to the evaluation? How long does the operation take?

It sounds like a great way to get an empirical evaluation of the maturity of a CMDB but need to know more about the measurements, cost, and time commitment.

https://www.servicenow.com/docs/bundle/xanadu-impact/page/product/impact/reference/tuneup-your-cmdb....

[mike533mike]

The TuneUp accelerator for CMDB offers a structured approach to evaluate and improve the maturity of your Configuration Management Database (CMDB). While specifics on cost may vary depending on the provider, it's typically part of a service or consultation program. Metrics for evaluation include data accuracy, completeness, and consistency, as well as process alignment with best practices. A "poor man's" approach could involve manual audits, data quality checks, and reviewing CMDB processes against industry standards. The time commitment can vary, but expect several weeks for a comprehensive evaluation and improvement plan.

[Mark Manders]

How do specifics on cost vary, depending on the provider? ServiceNow is providing this as part of the Impact program. There is only one provider.

[Mark Manders · Accepted solution]

I haven't used it myself, so for that you will have to wait for others to answer, but it is part of Impact Guided, Advanced and Total, so you will need to contact your ServiceNow account manager for pricing (it is part of the package, so not a product you can just buy or have run once). The problem with ServiceNow pricing is that only your sales rep can give you an answer that makes sense (if you are lucky), but any answer from the community can only be seen as 'for us it is this, but it can be a lot more or less for you'.

If you don't have Impact, I think you need to get your company around the table with ServiceNow to see if the package they offer will be worth it, before you start looking into specifically this accelerator. Because if it is just for this, I think the price will be too high.

[sachin45]

Hi @Mike Foreman 

TuneUp Your CMDB Accelerator is a valuable tool for organizations looking to optimize their CMDB health and maximize the benefits of their ServiceNow instance. By providing actionable insights, best-practice recommendations, and ongoing support, TuneUp Your CMDB empowers users to unlock the full potential of their CMDB, driving operational excellence and business success. 

Benefits of TuneUp Your CMDB 

• Improved Data Accuracy: The detailed analysis and recommendations provided by TuneUp Your CMDB enable users to enhance the accuracy and reliability of their CMDB data, leading to more informed decision-making and identifying common trends that caused/created the inconsistencies within the CMDB. 
• Enhanced Service Delivery: A healthy CMDB forms the foundation for efficient service delivery, ultimately resulting in improved outcomes for both internal stakeholders and end customers. 
• Measurable Improvement: Customers who have undergone TuneUp Your CMDB sessions have reported a significant improvement in their CMDB score, indicating tangible benefits derived from the implementation of recommended actions. 

Please reach out to your ServiceNow account manager for pricing/consumption model. 

Additional resources

• TuneUp Your ITOM Discover - Product docs 
• Impact Accelerator Catalog 
• How to request an Accelerator