Unable to discover windows server 2025

[ravikamma]

HI all - Hope everyone is doing good. 

Our customer has started deploying windows server 2025 in the environment. We use ServiceNow discovery but it unable to identify the OS as 2025 or classify the servers as servers.  

The article says that 2022 is the last version that is supported yet. 

https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/discovery/refe...

How have you resolved this issue at your workplace ?

[Community Alums]

Hi @ravikamma You need to verify by raising HI Case(https://support.servicenow.com/now) to Servicenow, might you will get faster response.

[ravikamma]

Thanks @Community Alums . I am sure this is not unique to us. so just wanted to hear from the community. We will also raise a hi ticket . 

[Karine_M · Accepted solution]

Hi @ravikamma 

We have the same problem and open a case on servicenow support.

They confirm that Windows Server 2025 is currently not supported.

their answer:

Issue:

Windows server 2025 discovery

Investigation Summary:

I have reviewed the below:

Windows Classifiers:
https://<instancename>.service-now.com/discovery_classy_windows_list.do?sysparm_userpref_module=a521...

Currently OOB, we don't have a classifier for Windows Server 2025 Standard.

Solution Proposed:

Windows Server 2025 is not yet supported by discovery as per the latest documentation:
https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/discovery/refere...

Currently supported Windows versions:

For IPv4 discovery:

Windows Workstation 7, 8, 10

Windows Server versions:
2008
2008R2
2012R2
2016
2019
2022

For IPv6 discovery:
Windows 2019 (10.0.17763)
Windows Server 2016
Windows Desktop 10
Windows 2019 Datacenter

However, if you wish to discover 2025 devices:

As the PowerShell/WMI stays the same, you will most likely have to create a custom classifier for it until one comes to OOB.

If we are getting the data in the pattern, the new classifier along with the Classification Criteria can be created that aligns with the OOB Windows 2022 Server classification. The CI should be updated successfully with the Windows 2025 server data.

Below is some background and how-to if needed from the community for the 2022 version before it was added OOB
https://www.servicenow.com/community/itom-blog/2022-is-that-an-operating-system-already/ba-p/2273324

We expect to cover the new version in future releases, and it will be updated in the release notes.

Please try the above in a sub prod environment and let me know if you need any help in creating a custom classifier, but please note that this is out of the scope of support and I will do my best to help you reach the goal.

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Hope this helps.

Regards,

Karine

[ravikamma]

@Karine_M we too got the same response. Thanks so much.