Clarification on Creating Technical Services and Offerings in Service Mapping

Pranita Bahugun · yesterday

Hello everyone,

I’m looking for guidance on best practices related to Technical Services and Technical Service Offerings in ServiceNow Service Mapping, especially when working with discovered Application Services. I have a few specific questions:

When should we create a Technical Service for a Business Service that is discovered via Service Mapping?
What is the correct sequence to create a Technical Service—should it be created before or after the Application Service is discovered?
Do we always need to create Technical Service Offerings along with the Technical Service?
How can we identify whether a component should be modeled as a Technical Service or just as a CI within the Application Service?
What criteria help determine if a Technical Service Offering is required?
How are Technical Services and Offerings linked to the discovered Application Service in Service Mapping?

Any insights, examples, or documentation references would be greatly appreciated!

Thanks in advance.

Best Regards,

Pranita Bahuguni

SN_BR · yesterday

Hi @Pranita Bahugun

This post might help you

https://www.servicenow.com/community/common-service-data-model-forum/technical-service-vs-service-of...

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M Iftikhar · yesterday

Hi @Pranita Bahugun ,

Here are some useful Community discussions and references that provide detailed explanations and examples around Technical Services and Service Offerings:

Hope these help clarify the concepts!
If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.