Hi All,
We activated Data certificate plugin. When trying to select the table in Certification schedule it appears grayed out and we are unable to select it. Grayed part seemed to be fine as that i how it appears in docs. But however we are not able to select any table. Any solution for this please. TIA.
Thanks,
Vishnu
The data dictionary is designed to limit data certification tasks to the cmdb_ci table to keep you from trying to do data certification on things other than the CMDB.
You need to go the Certification Filters table and build a Certification Filter based upon what you want to do certification on. There you should be able to build a filter for any of the CI classes as well as other tables within ServiceNow.
From there you can add additional filters and determine exactly how many records the data certification tasks will be run for by clicking on the update count icon.
Back on the schedule definitions form, supply the appropriate filter definition and add the additional information as required for what fields get displayed, what you want certified and who should get the tickets.
Scot.
The data dictionary is designed to limit data certification tasks to the cmdb_ci table to keep you from trying to do data certification on things other than the CMDB.
You need to go the Certification Filters table and build a Certification Filter based upon what you want to do certification on. There you should be able to build a filter for any of the CI classes as well as other tables within ServiceNow.
From there you can add additional filters and determine exactly how many records the data certification tasks will be run for by clicking on the update count icon.
Back on the schedule definitions form, supply the appropriate filter definition and add the additional information as required for what fields get displayed, what you want certified and who should get the tickets.
Scot.
