Hi, everyone! I have a quick question regarding costs of the Discovery feature. We started on ServiceNow Express, which included Discovery for 500 nodes, though we shelled out $1200/year to increase this to 1000 nodes. This worked well for us, and...
Override The Assignment Group of the Incident based on the source that created the event. We have a use case at our company where a monitoring tool is sending us the support group they would like to assign in the payload. We would like to keep a co...
I have 2 clients that are interested in mainframe (zOS) discovery. They both are migrating from IBM TADDM product, which provided rich mainframe CMDB data: Mainframe, LPAR, DB2, IMS, CICS, WebSphere, MQ. I see that SN uses "mainframe unix services" t...
Hi, I am trying to access all the errors from discovery --> Home. It displays the blocks with count but when we click on the any block it does not give the second level view of the errors. I am able to access this: But when I click on the errors it ...
When discovering the windows servers we are getting "Active, couldn't classify: No WMI connection" issue, device not populated in CMDB but the device is active. I done telnet for ports devices hitting successfully from server. Also discovery log show...
what is the discovery pattern text script type, is it JSON or something else?
Can you please provide us Discovery Interview questions and answers?
Hey Guys, We have integrated many monitoring tools successfully into our new ServiceNow instance. I'm stuck with my Azure Events coming into ServiceNow - i have them coming in via a web hook with the configuration suggested here: https://docs.service...
For Horizontal Patterns of type "2 - Shared Library", does anyone have experience with either editing an existing horizontal pattern or creating a new pattern? If so, what's the secret? I have a need to update a couple of the existing patterns relat...
Hello!! Discovery creates only oracle instances (cmdb_ci_db_ora_instance) CIs, not the dababase server itself (cmdb_ci_database). I come from BMC discovery wotld where both were created with a relationship (a database server may serve several db inst...
I've been tasked to build a report of all users that DON'T have an asset or CI assigned to them. Out of ServiceNow I would export my user table, and my asset table and using a VLOOKUP I would come up with a list of users without an asset. My firs...
I've a function called isApprovalMine() which I want to debug. This function is used in an UI Actions' condition field as below:-(current.approval == 'requested' || current.approval == 'rejected' || current.approval == 'open' || current.approval == '...
Hello All, When I am trying to discover windows server, I am getting below error: Active, couldn't classify: No WMI connec Can someone please help me to fix this issue. Below is the input payload <results probe_time="48417" result_code="2"> <resul...
Weird issue happening when trying to discover a network device using a schedule. The schedule has no behaviors and no other restrictions. Both the schedule and quick discovery are using the same MID server. We have a schedule of 118 IP address, many...
Hello, I'm seeing Hyper-V and Windows Servers creating duplicates of each other. I'm considering using unique identifier entries on the Hyper-V server class to look at servers table but then I believe new Hyper-V servers would not be created if a W...
