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SCCM Integration- Last logged in details

Hi, We have implemented SCCM Integration in our instance. Requirement we have is to get the last logged in details from SCCM to Servicenow instance How can i achieve this?   Thanks, Pranita

Pranita2 by Kilo Guru
  • 2036 Views
  • 2 replies
  • 2 helpfuls

Getting Active, couldn't classify: No WMI connection in discovery

Getting Active, couldn't classify: No WMI connection in discovery.  I was able to see 5 computers classify but all others were getting this message.  I tested my credentials on my laptop and it failed but passed on the 5 computers that were classify....

John Vo1 by Tera Guru
  • 11061 Views
  • 7 replies
  • 2 helpfuls

Keywords in an incoming email to auto-assign to an Assignment group

Hi, I understand ServiceNow offers the ability, out of the box, to have customers add keywords to their emails in order to have the email auto-assigned to specific assignment groups. Maybe something like "Assign:Backup-L1" in the subject line of mess...

domban by Kilo Contributor
  • 2555 Views
  • 6 replies
  • 2 helpfuls

SCCM Integration

Hi, We have implemented SCCM Integration, and observed that "Assigned to" field is not getting updated by the import. Can anybody help me to get "Assigned to" field get updated from SCCM import?   Many thanks Pranita

Pranita2 by Kilo Guru
  • 2586 Views
  • 14 replies
  • 4 helpfuls

Resolved! Discovery not identifying Windows devices that it used to?

I've been having some issues lately with Discovery not identifying Windows devices that it used to find, classify, identify and scan with no problems. Now when scanning a subnet of Windows servers, with known good credentials (I've tested by logging ...

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Marcel H_ by Tera Guru
  • 3863 Views
  • 7 replies
  • 3 helpfuls

Calling workflow from script

Is there a way to call a workflow using script?I want the workflow to be only called from script and not by default when record is created for   a table.

agulati by Kilo Expert
  • 13140 Views
  • 12 replies
  • 0 helpfuls

Can I use the Network CI (cmdb_ci_ip_network) with Discovery?

Hi, there is a table in the CMDB called "Networks" (cmdb_ci_ip_network). I am populating this table with values from our IPAM (IP Address Management) software that we use internally to allocate IP ranges and subnets, so essentially this table will co...

rwilson1 by Tera Contributor
  • 2870 Views
  • 3 replies
  • 1 helpfuls

Aruba devices

Do we aruba device support for discovery. I checked for Aruba device snmp oids and I coundn't find any

Community Alums by Community Alums  
  • 2294 Views
  • 2 replies
  • 2 helpfuls

Resolved! Business Rule duplicating comments

Hi all, several of my technicians have requested a feature that would allow them to set a signature that would appear automatically when they update Incidents. We had this functionality in our old ticketing system and our people like to have a friend...

ben_kahn by Kilo Expert
  • 6082 Views
  • 13 replies
  • 1 helpfuls

Alert correlation - Primary and secondary Alerts

Have 3 queries - PLEASE HELP !! 1. We have created Alert correlation rule for classifying Primary and secondary alerts.But in our case, Both Primary and Secondary alerts are fetched from the monitoring tool at the same time. So even before incident i...

aarthyp by Kilo Contributor
  • 2163 Views
  • 2 replies
  • 0 helpfuls

Approval Chains

we have a requirement to gather approvals for all managers up to a certain point.I have tried creating an IF -> Approval User loop in the workflow, but I've noticed two things. 1) the if statement isn't working after the first check, and 2) the appro...

Brian_Scott by Kilo Contributor
  • 3667 Views
  • 13 replies
  • 2 helpfuls