Hi All, I am new to Discovery and facing challenges in executing discovery on a server. I have set the SNMP community credentials for discovery on the instance but those credentials are failing. It says 'Credential test timed out' . It is taking a lo...
Hi Folks, I am getting an error while triggering a request from SOAP UI . So please suggest me to correct that. <faultcode>SOAP-ENV:Server</faultcode> <faultstring>Unable to parse SOAP document</faultstring> <detail>Error completing SOAP request<...
Hi,I accidentally deleted a catalog item, which I was supposed to modify, in our Development instance. The item is present in Test instance though.Is there a possibility of copying only this item from Test to Dev?Thanks,Deb
Hey Team, This is a topic I've been wanting to ask but I couldn't formulate the question to gather answers. In the Service Mapping (SM) module, we give the necessary info according to the type of Entry Point we've chosen. First question : how does SM...
Hello All, I got a small requirement to close all the Incidents in one go, for that I create a List choice UI action. Problem I am facing is as we know for List choice the code will execute as much times as much records are selected from the list vi...
Discovery creating duplicate hardware models for printer class and this is limited to few models. Does anyone had seen this issue before. What could be the root cause and fix for this? Thank you.
Hi All, As suggested in WIKI i have added the attribute format=glide_duration to the 'calendar_stc' i,e resolved time field. It shows the time in proper format, but when i create a report on it the time is shown in seconds. Can someone please help...
For reporting purposes, looking to pull the business duration for SLA-related reports and have the duration show as HH:MM:SS and NOT as DD:HH:MM:SS. Reason being is that SN rolls up 24 hours into 1 day whether the calculation is using a schedule or n...
Hi, I have created the annotations on my form and under that I have some field.I have hidden that field using UI policy but the annotation is still visible.Please let me know when we can hide the annotation. Thanks
How do we manage (stop/terminate etc.) VMware vm instances through REST APIs ? In cmdb table "cmdb_ci_vmware_instance" , we try to terminate vm instance by changing vm's state to "terminated". VM instance is not deleted from vCenter. its just change...
Hi community, does anyone know how the field FQDN in Windows servers is populated by Discovery? We have the issue that Hostname and Domain is populated correctly but not FQDN. For our Windows Servers it only contains the Hostname although both othe...
When testing an external event integration to a MID Server, I'm using a command line utility [curl] to simulate an event message being sent to ServiceNow. I'm getting an error message response "Unauthorized" when trying to POST to the Event web inter...
In the alert form there is a Related List section "Impacted CIs" that references the cmdb_ci_service_auto table and pulls from the em_alert table. it would be handy to have the impacted services list in the incident, because that is more how we manag...
Hi , I wanted to display only P1 and P2 incident in the emergency change request to map the affected incident for the change. Please find the below screenshot. Where i we have to display only the P1 and P2 under "incident pending change". Note this i...
I would like to create a separate role that would have limited access to the Incident / Change / Problem / Task table (user with this role will see tickets created by users that belongs to the same company or tickets that have been assigned to his qu...
