Resolved! AIX sudoers error
Getting the following error on the AIX side: testacct : user NOT in sudoers ; TTY=pts/0 ; PWD=/home/testacct ; USER=root ; COMMAND=/usr/bin/procwdx 1112221 Please help. Kevin
Forum Posts
Flexera (FNMS) integration with ServiceNow
Hi All, We are integrating ServiceNow with Flexera Software "FlexNet Manager Suite for Enterprises" in London. Kindly share pre-requisites,design, firewall rules and roles needs to be provided to integration user. Regards, Manish Nagar
Have you ever used Discovery in order to discover CCTV Cameras?
Hi Guys,Currently I am trying to discover CCTV Cameras. Can anyone give me some guidance or send me some materials?From what I have red, I need to create a new table "cmdb_ci_cctv", than create a new a new SNMP System OID which will then have to trig...
Scanning Large Ranges with Discovery
Is there any guidance on the maximum number of IP's to scan per schedule? In the past, the rule of thumb I was told by ServiceNow was not to scan anything larger than a /20 i.e. /19 and below. Does this still hold? Before the glide.discovery.max_rang...
Resolved! Serial number shows as "default string"
I have a specific computer model "GIGABYTE GB-BSi7-6500". For this computer model, I am getting serial number "default string" for chassis, baseboard, system & bios type. For uuid serial number type, I am getting alphanumeric value. The issue is that...
Configuration Item mapping issue, during the creation of alert from event
Hello, I have created an event rule to process the event and create an alert. But I am facing below issue sometimes. It would be great if I get some help. Configuration item field which is present in an alert table was getting populated properly some...
A handy Discovery credential affinity view
Greetings!We've created a database view that makes it very easy to see which credential Discovery uses to access each CI it finds. It has made Discovery troubleshooting, as well as credential management easier for me - so I figured I'd share it with ...
Resolved! List of Physical & Virtual Servers
Does ServiceNow provide a list of what they consider to be physical and virtual servers? The reason I ask is because I understand thats how Discovery is licensed and I want to see how many we have.
Reporting Guidelines, Best Practices, and Words of Warning
To supplement our reporting guide, clients have asked us to incorporate guidelines around best practices, worst practices (with impact statements), known issues, etc. Below is what we have come up with so far, so we'd like to put it out to the user c...
Measuring Initial Response time
I need a way to measure the initial response time of our incidents. I would like for the initial response time to be when a technician assigns the incident to themselves. What is the best practice for accomplishing this.
What options exist for controlling event floods in ServiceNow Event Management?
Hello All, Hope you all doing well, This is the first time i`m interacting to a community to seek guidance on one of the task i`m working and the task is totally new to me as . I have to look for an option to control Event Flood in Service Now Eve...
Resolved! Alert Console.
Hi All, Having some issues with the Alert console with OTB settings in Kingston.The Alert console (not 'All Alerts') refreshes every 30 seconds and every time it refreshes its restoring the view of the console to a default view i cannot change or edi...
Implementation of Discovery over an existing CMDB
Hello Experts, Our client has a CMDB already which is being populated from multiple sources - a homegrown external system (not discovery), manual updates and imports. The client says the current state of CMDB is very matured and a lot of data has bee...
discovery add oid
Are SNMP System Oids and other hardware classifications added during upgrades? Example: I'm adding some F5 Oids that are not in London, will they be rolled up (somehow) and added to other discovery users oids when they upgrade to Madrid (and will I g...
Alert suppression
How do you suppress alerts In ServiceNow Based on RFC duration? RFC task duration? Ci maintenance window? any other references. the challenge we are facing is the RFC and Task duration may not reflect the actual outage duration.
