Hi All, Sorry if the question is obvious, I'm still learning about service now - event management. On our instance, we have 2 CIs with exact same name (one is capital, one is lowercase) but one is Retired. I'm trying to bind event to the active CI no...
Working on network switch discovery. The plan is to run an external script to do some ping sweeps and other actions in order to make sure the mac and arp tables are current. Once that script is done doing it's thing, I want it to start an on-...
What is the recommendation for Dev/Test/Prod environments with the CMDB? Do people generally create a CI and use "application instance" for those sub-environments? Or is application instance used for something else? Similarly, for large, diverse prog...
I was looking as part of an orchestration process to get the next available IP address from our Infoblox server.I have used John-James Andersons Scriptable RESTMessage LibraryScriptable RESTMessage Library for ServiceNow-John James Andersen The rest...
Hi sir, I do not have knowledge in servicenow except working on tickets. Currently we have built a brand new small infrastructure and it's domain name is xyz.com. We have setup a monitoring for this infra to monitor server and networks. Installation,...
Hi experts - I am trying to discover a NetApp device without the SMI-S server requirement. I am following the guidance provided here: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/netapp-discovery...
Discovery is populating core_company with data that i dont see linked to CI's (expected to see them on the CI record for Company). When i go to our CI list and display Company column, there are no Companies listed. Why are companies being importe...
Hello, One of my clients is concerned by the impact on MID Servers that Discovery does during each discovery, I've tried measuring the CPU usage using the Service Manager in the Task Manager on Windows, but can't seem to find a correct response. Does...
Hi,We want to ensure new Server CIs and DB Instance CIs are created manually and then afterwards when deployed enriched by Discovery. For Server CIs Discovery uses the ootb CI Identifier "Hardware Rule" which ensures a match on 'name' thus Discovery ...
Hi everyone I'm using event management (Kingston) where I've created an event rule to transform and compose data received through the API into an alert. I want the information in the description of the alert to be meaningful/helpful and laid out in a...
snmp classify probe is not fetching sysobjectid of cisco switch. what are the next steps?
I have been asked to help our service desk team automatically categorize computer assets into different types: DesktopLaptopTabletiPadOther My thought was that I need to create new CI Classes that extend hardware->Computer->Personal Computer, and t...
Can anyone please share how to Integrate Sciencelogic with ServiceNow. I want to pull events from Sciencelogic to ServiceNow. I have configured Event Management Mid Web Server Contexts, Mid Web Service Event Listener, Connector Definition and Connect...
Hello,Currently we are evaluating discovery on some network devices and we are using Cisco ISE to control access, and Radius in some others, do you know if discovery has any problem with that kind of setup?is there any restriction, like using ssh ins...
I have some network switches that are causing me trouble with the identification phase of Discovery runs. The other ports on the switch often return different results than the management port when the SNMP Identity probes are run. Typically the manag...
