How to discover RDS instance running in AWS from service now
I can discover EC2 instances, load balaners , VPC etc. but I am unable to discover RDS instances running in AWS.Is it possible to discover the RDS instances in Isthandbul and Helsinki ?
Forum Posts
Resolved! How do you delete an Entry point in a Service Map?
A service mapper added an https entry point for a Service, Now we find that the entry point should be Citrix Xenapp. Because this Service had more than one Entry point, we would like to simply delete that one Entry Point and add the proper Entry Poin...
Discovery not running properly while using MID Server Service credential
I have setup a Windows Credential on MID Server Service. When I am running discovery, CI is being created but most of the data is not coming. I checked the logs. I found that it is giving "access is denied" error within "Windows OS - Server" Pattern ...
"Most Recent discovery" not being updated
Hello - So when i discover a Database Instance specifically the MSSQL, the "updated" and the "Most Recent Discovery" fields both gets updated when viewing from the list form (which is operating correctly). However, when i discover a Database Instan...
Resolved! Does Discovery ping a node initially?
New to Discovery and untrained, so I apologize in advance for a simple question. Does the Discovery engine, for a scheduled IP range, initially ping each node before trying to probe that node's ports? i.e. for a 24 bit masked network, 254 ping reques...
Resolved! How to map applications to CIs without Business Service Mapping
Hello, I am looking for some guidance on my issue below. For the past 5 months, my company has been sitting on our CMDB but have never utilized it. We set up discovery and then had a major acquisition so we were not able to put the proper effort into...
How to identify Virtual IP in CMDB?
Hi,We have discovered virtual servers , cluster IPs i.e. VIPs .in Servcienow Helsinki release.Please let me know where we can see all discovered IPs and is there any property exist to say discovered IP is virtual IP? In case of cluster, can we chec...
Why I'm getting duplicated records for the same VDI in the cmdb_ci_vmware_instance table?
Hello, Community. I'm having an issue and I would like to know why it's happening.I'm new using the platform and I'm getting familiar with it. Issue:Once the schedule job finish its execution, I have duplicated records for the same VDI in the cmdb_ci...
Resolved! ServiceNow / TIBCO Integration (with TIBCO as a MID-SERVER Replacement)?
We have a customer that has made an investment in TIBCO. They are using ServiceNow but have not done any integrations. We are now planning to do integrations and I've been explaining to them some basic concepts, including the cloud/on-premise com...
Resolved! Credential Affinity Problem
[Kingston] I have some IP firewalls that I Discover using SNMP. The devices appear to be Discovered properly, meaning the CIs are created/updated and when I review the ecc queue logs, I can see the progression through SNMP classification and SNMP...
Resolved! Discovery is ignoring reconciliation rule
I have a reconciliation rule configured for Linux servers where the "description" and "used for" field are not supposed to be able to be updated by Discovery. Manual entry was given description and used for, those two fields were taken away from Disc...
HP iLO Port Probe
Most of the physical servers in our environment are equipped with various generations of an HP iLO for remote Lights-Out type management (essentially, a separate network port for remote management). While a great tool for our server admins, these iLO...
Virtual Machine Instance : Data Cleanup From CMDB
Hi There, We are using VDI at big scale in our environment and a number of vCenter Servers as well to manage our virtual environment. Over the time, we have huge number of Virtual Machine Instance CI's (CI records in cmdb_ci_vmware_instance table) , ...
OEM and ServiceNow integration for Event Mangement
Hi Can someone help me to know how to integrate OEM with SNOW for events?
Resolved! Password Reset process options
I'm in the process of setting up a new Password Reset process for my organization. If I'm reading the following Wiki Article correctly, it appears that a process can either be setup as Self-service (public) or Service Desk, but not both. I'm able...
