Unable to solve the Network Switch (IP Switch) Payload Processing error issue. "Failed Exploring CI"

[Prahlad Kumar]

Hi Guys,

Please anyone help me,

I am facing an issue in Payload Processing,  Steps:- Check For Output Payload Errors.

Error Details: In payload, no relations are defined for the dependent class [dscy_route_interface] that matches any containment/hosting rules: [dscy_route_interface >> Used by >> cmdb_ci_hardware]. 

I am trying to discover CI Type: Network Switch,  Class: IP Switch, during Discovery error populating like:

"Failed Exploring CI Pattern, Pattern name: Network Switch, To Check Pattern Log Press Here".

Discovery status:

Discovery Log:

#discovery #mapping #patterndesigner #itomforum

Thank you

Prahlad Kumar

[Riya Dolui]

Hi @Prahlad Kumar,

This is the very common problem and I was facing the same issues in my previous project. Somehow I got the solution. Please check the error log so that you will be able to identify the issue. 

Please mark Helpful / Accept Solution so that it helps others with similar questions.

Thanks,
Riya Dolui
Tera Explorer
ServiceNow Developer @Wipro
ITOM | ITAM | ITSM
Bangalore || Karnataka

[Asha Pathak]

@Khasim Pathan,

The error is

So I have created one hosting rule , 

But it is not working, Please help!

[Selva Arun]

Hi Asha,

Please follow the below article for creating the dependent relationships:
Identification Engine MISSING_DEPENDENCY error - Support and Troubleshooting (servicenow.com)

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva