Unable to Troubleshoot Discovery Identification Engine Error

[Nicholas Blanch]

Attempting to run discovery on an Oracle Exadata platform, we are receiving the following Identification Error:

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2020-08-28 06:44:54: Identification Engine errors: See [code]<a href="/nav_to.do?uri=/$identificationLogs%3Fcontext_id%3D332c121b1b7a1c90a415c9522a4bcbc1" target="_blank"><u>Identification Logs</u></a>[/code] for more info.

Proposed solution:
In case the discovered CI is included CI (such as Tomcat WAR) check if there are multiple records with name 'Contains::Contained by' in cmdb_rel_type table.
Found multiple dependent relation items [{"parent":3,"child":0,"type":"Contains::Contained by"}] and [{"parent":1,"child":0,"type":"Contains::Contained by"}] in payload
Page number : 3/3

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I've investigated Ref/Rel between cmdb_ci_memory_module and Linux CI in the discovery pattern, and have been unable to troubleshoot.  The IE logs have the following error:

1 : 2020-08-28 08:57:02 : Error : identification_engine : MULTIPLE_DEPENDENCIES Found multiple dependent relation items [{"parent":3,"child":0,"type":"Contains::Contained by"}] and [{"parent":1,"child":0,"type":"Contains::Contained by"}] in payload

9 : 2020-08-28 08:57:03 : Error : identification_engine : Detected error while processing payload from ServiceWatch
10 : 2020-08-28 08:57:03 : Error : identification_engine : Input = {"items":[{"className":"cmdb_ci_memory_module","values":...

Any troubleshooting help would be greatly appreciated!

[Ashutosh Munot1]

Hi,

There will be some duplicate data on relationship table for this CI. Delete all relationships for this CI retry the discovery.

Thanks,
Ashutosh

[Manju88]

Hi , Goto cmdb_rel_ci table filter the relationship Contains::Contained for that particular sys_id delete all the duplicate CI relations and rerun the discovery.

Thanks,

Manjunatha

[Nicholas Blanch]

Thanks for the replies.

No Contains::Contained By relationships exist for this CI.  The discovery fails at this step and never creates them.

[Ashutosh Munot1]

Hi,

I still think there is some other relationship causing this. Delete all the relationship for this CI and rerun it.

Thanks,
Ashutosh