Updating an incident when an alert escalation occurs - how can this be done?

[tammykuhns]

I need to find a way for the incident to be updated with new information (description & severity) based on the alerts which are coming in to event management.   I have tried to add additional Alert Management rules which would update the incident but it appears that the rules are not launched once an incident is related. 

Any ideas how to make this work?  How do others handle an alert being a low severity and then increases to a critical -- how does the support team get notified via an incident?  Any assistance would be appreciated. 

[tammykuhns]

Thank you for the clarification.  I misunderstood at first.  I followed your direction and used the OOB create incident flow - modified it as you indicated.  Works like a charm!!!