Using JEA - Just Enough Administration for Discovery

Hanumant Madan1
Kilo Guru

‎09-12-2023 05:12 AM

Hello team,

 

We are trying to discover Windows servers in restricted security zone into ServiceNow CMDB.

We have been trying to setup JEA along with Windows team but without luck so far.

We have followed all the prerequisite documents and tested this using PowerShell test command but we see error still on Powershell connection.

Has anyone done this config successfully and discovered the servers?

Would appreciate step by step procedure followed.

 

Look forward for your response.

 

Regards,

Hanumant

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6 REPLIES 6

Anmol0496
Tera Expert
In response to Hanumant Madan1

‎09-14-2023 10:54 PM

Hi @Hanumant Madan1 

Then I will recommend please verify the credentials and the ports or the required access.

That can be only reason it will be failing.

 

Thanks,

Anmol  

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Hanumant Madan1
Kilo Guru
In response to Anmol0496

‎09-14-2023 11:41 PM

Hi Anmol,

 

User is domain user already and telnet also working fine for JEA required ports.

 

Would you mind verifying our role capabilities file and other config files to see what could be missing.

 

Regards,

Hanumant

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