Using Service-Now to manage a library of books

[TSP666]

Hello,

I'm looking for ideas of how to create / implement an application that could manage a library of books.
e.g.
Display available books (Catalog) +their status e.g. availability (are they checked out)
Request / reserve a book (Request Management)
Approval step
Ability to indicate who a book is checked out to , when they checked it out, when they have to return it (+ 1 month), email notifications (reminders)
Limit a person to two books max
Ability to add comments / recommendations about a particular book

Which Service-now functionality could be easily used for this without too much development ?

All suggestions are welcome

Thanks
Tony

[david_legrand]

Hi Tony,

You'll need few development for sure:
* Example : Limit a person to two books max

But yes it's totally possible to do it. My advices:
* Think very carefully about "what is a book" (in ServiceNow)
** How do you manage several identical books?
** How do you manage authors, editors, editions of a unique book, languages?

* Think carefully about "what is a request?"
** People always return all the books in the same time or do they return them one by one

* Think about damages on the books (if you need to trace it)

...

And then, you'll be able to use the platform features (application creator, workflow, notifications...)
If you have more precise questions, feel free to ask 🙂

Regards,
David

[TSP666]

Hi David,

thanks for your reply.

I found a loaner request system produced by Chuck Tomasi.
It should be easy to adapt this to my needs.

http://community.servicenow.com/blog/ctomasi/loaner-request-system

Regards
Tony

[Nizarinoo]

Hi everyone,

i would like to create the same application. i'm new in ServiceNow. I find a difficulty to manage that. I will be very happy if you can help me. how much tables? loan and request function? notification? Thank you