Using ServiceNow to manage Microsoft Windows patching

joshua18
Giga Expert

‎10-13-2017 03:11 PM

Is there anything in ServiceNow that can do patch management? I've been looking and I've found a lot of integrations and stuff in the store for other things we don't own. The closet thing I've seen is the SCCM integration, but in the ServiceNow documentation, it doesn't say anything about patch management.

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davidstefferud
Giga Contributor

‎10-14-2017 05:33 PM

There is a disadvantage to using SN CMDB for patch management since it's not designed to have a constant live connection.   Theoretically it is possible to set audit characteristics that trigger installations, however other tools (like SCCM, BigFix and the like) are also designed to maintain a constant telemetry to devices.