In our setup, the mid server is located in an admin network, that can reach any server via its admin interface. The configuration files for applications usually use the public interface for communications. The public network and admin network are sep...
Hi All, I changed acc.yml file's windows log location parameter.==> Windows location : C:\Servicenow\agent-client-collector\log But still winodws log is generated at C:\ProgramData\ServiceNow\agent-client-collector\log\acc.log Any advice?
Hi, I’ve created tickets for Certificate Management through the ESS portal, but these tickets are not showing up under the "My Tickets" section in the ESS portal. Has anyone experienced this issue or have suggestions on how to resolve it, Is there an...
Hi everyone,I'm currently working with the Service Graph Connector for Microsoft Azure, version 1.11. I need to map some additional fields from the data source to the CMDB classes. I've found many topics explaining how to customize the ETL mappings o...
Hi Everyone, I am quite confused with how Discovery works especially for discovering software installations. I have some questions about it. 1. If not using File Discovery, for detecting software in Windows machines, does Discovery just get the list ...
Hello,I have 7k+ servers, which are not populating, assigned_to value in them. I reviewed the payload the assigned_to value is showing = null in it.Please help to troubleshoot the error. Regards,Anmol #ITOM#discovery
I created an event with 'x' node. I placed that node in the affected CI list of a change.Whenever the alerts triggers the task was also created for that.But there is a maintenance rule called "CI in the change window" which stops creating of task.Ca...
Two questions: Model question around -A versus -E on Catalyst devices with Discovery stripping those end modifiers causing maintenance/support issues? An example would be a Cisco C9300-48U-E being remodeled to Cisco C9300-48U by Discovery. Does S...
Hey Team,We have a requirement in one of our catalog item having one field to show VDI data in dropdown which they want it from azure through integration.. Acc to the documentation i have installed the Microsoft Azure resource manager spoke and confi...
HelloI had accidentally deleted the pattern called IIS Virtual Directory, I tried to pick it up from My learning instance , but when I run Discovery it is not launched From Discovery log , I get : Missing pattern based outgoing connections thanks f...
Health Log Analytics has created the ServiceNow System Logs Retriever, which streams logs from the ServiceNow system. The data input and data input mapping have been configured, and input mapping has started. Logs are populating in the Log Viewer, bu...
Can anyone help with the integration between ServiceNow and Microsoft CA Server? Thanks in advance!
We installed the new "Discovery Admin Workspace" plugin. Although I am an admin and can view everything else regarding Discovery, I see a "You do not have permissions to access this page" message when I view the new workspace. Same thing happens on m...
I'm experiencing an issue with the Service Dashboard where multiple false positives are being generated. Upon investigation, I noticed that the hashes of the following jobs are not synchronized:last_impact_batch_calc_job2last_impact_batch_calc_job1la...
Hi all, we are in process of installing ACC on a RHEL machine, following all the steps as mentioned in the docs through the terminal. MID Server got connected to the agent , then the agent was configured to run as a service, but after inserting the ...
