Hello,We have few discovery schedules getting cancelled sometimes because of max run time.On successful run they complete in like 1-2 hr and we have set max time to 5 hrs.we suspect these are getting cancelled because sometimes some CI take time to r...
BackgroundA customer that I'm working with does not want an INC to be created when a certificate expires in 60 days, as it is not yet an INC. Instead, they want a task to perform the work. We get an event from our monitoring source when certificates ...
We are implementing ITOM Visibility. There are steps that require elevated privileges on the discovery target and those are called out well on this document. Service Mapping commands requiring a privileged user (servicenow.com) While that does tell y...
Hello and Good Afternoon.Hope everyone is well!Very new in Servicenow and trying to test out Discovery.. I have a PDI and have install a Mid server in our environment. Connectivity from the Mid server to the PDI is/was successful as I can see the MID...
We have ServiceNow discovery for infrastructure assets, and I want to ensure that all CIs are updated accordingly. We requested a discovery report from our ServiceNow team, but they confirmed that no such report exists. Therefore, I need suggestions ...
I am stuck at Lab 5.1 task for event management fundamentals lab,where we need to create credentials and add solarwinds connector to SN instance. I tried to test and save,It gives below error. I have checked SolarWinds ip is reachable from MID Server...
Hi all, we have new mid servers doing a first time discovery from ServiceNow. Windows 2003 servers do not seem to be discovered when running horizontal discovery. Is there a way to discover them using ServiceNow? or is it no longer supported?
We have a mid server issue which states the following error."WARNING: Skipping adding (path details) No mapping between account names and security IDs was done."Please help me in understanding why this issue occurs and how can it be resolved.
Hi All, We are trying to explore URL discovery . When looking into the documents it mentions two table that looks similar. Certificate Discovery Source URLSHTTP(s) Endpoint [cmdb_ci_endpoint_http] I am clear about certificate discovery Source URL tab...
We have a couple of devices that were initially put on the network and were discovered but have since been removed from the network and are directly connected to the device. With this, the Discovery Dashboard jobs recognizes the device as unrefreshe...
I want only change managers should be able to move the state from 'Schedule' to 'New' in Change
Hi All, We noticed that Discovery is either returning empty values in the Edition/Version fields or not updating the fields with tha updated values. There are differences in the actual Edition and Version of Database Instance with that of what is con...
Hello, Maybe someone have issue getting the management zones? It is supposed to be in cmdb_key_value but there are just showing tags. Thanks in advanced,Johanna
I'm creating a report I want a filter to identify all VM's whose cloud provider is AWS. The VM's are coming from Cloud Discovery. Can anyone help me to get the filter by which I can filter out only those VM's whose cloud is AWS. Thanks,Anmol
Hi All, There is a 1 common mail for most of the catalog, in one catalog need to add few person based on two question (user1Q and user 2Q).Based on the name selected in theses two question, we need to send a mail for the catalog.Cant change the exist...
