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Discovery schedule cancellation issue

Hello,We have few discovery schedules getting cancelled sometimes because of max run time.On successful run they complete in like 1-2 hr and we have set max time to 5 hrs.we suspect these are getting cancelled because sometimes some CI take time to r...

Rutuja K by Giga Guru
  • 581 Views
  • 1 replies
  • 0 helpfuls

Resolved! Manage future expiring certificates

BackgroundA customer that I'm working with does not want an INC to be created when a certificate expires in 60 days, as it is not yet an INC. Instead, they want a task to perform the work. We get an event from our monitoring source when certificates ...

where are discovery pattern step scripts stored

We are implementing ITOM Visibility. There are steps that require elevated privileges on the discovery target and those are called out well on this document. Service Mapping commands requiring a privileged user (servicenow.com) While that does tell y...

searching within pattern designer.png

New and Testing out Discovery

Hello and Good Afternoon.Hope everyone is well!Very new in Servicenow and trying to test out Discovery.. I have a PDI and have install a Mid server in our environment. Connectivity from the Mid server to the PDI is/was successful as I can see the MID...

kydomingo by Tera Contributor
  • 1210 Views
  • 7 replies
  • 1 helpfuls

ServiceNow Discovery

We have ServiceNow discovery for infrastructure assets, and I want to ensure that all CIs are updated accordingly. We requested a discovery report from our ServiceNow team, but they confirmed that no such report exists. Therefore, I need suggestions ...

Clarification on URL based discovery

Hi All, We are trying to explore URL discovery . When looking into the documents it mentions two table that looks similar. Certificate Discovery Source URLSHTTP(s) Endpoint [cmdb_ci_endpoint_http] I am clear about certificate discovery Source URL tab...

shikhasingh by Tera Contributor
  • 800 Views
  • 2 replies
  • 0 helpfuls

Discovery Dashboard --> Unrefreshed Device Removal

We have a couple of devices that were initially put on the network and were discovered but have since been removed from the network and are directly connected to the device.  With this, the Discovery Dashboard jobs recognizes the device as unrefreshe...

bkopitzke by Tera Contributor
  • 492 Views
  • 1 replies
  • 0 helpfuls

How to identify the Cloud Provider of the Virtual Machines ?

I'm creating a report I want a filter to identify all VM's whose cloud provider is AWS. The VM's are coming from Cloud Discovery. Can anyone help me to get the filter by which I can filter out only those VM's whose cloud is AWS. Thanks,Anmol 

Anmol8 by Mega Guru
  • 630 Views
  • 3 replies
  • 0 helpfuls

Email Notification for Catalog item

Hi All, There is a 1 common mail for most of the catalog, in one catalog need to add few person based on two question (user1Q and user 2Q).Based on the name selected in theses two question, we need to send a mail for the catalog.Cant change the exist...