What happens during Cloud Discovery when a tag (key value) changes?

Bob D
Tera Expert

What happens to the cmdb_key_values table during Cloud Discovery if an existing tag has been changed within the cloud platform (say, Azure?)

 

For example, I have a Virtual Machine Instance CI that currently has a record in the Key Values table with this key/value:

 

Environment = Production

 

What happens during Discovery if this tag has been changed (in Azure) to Environment = Development?

 

Does Discovery:

 1. Update the existing tag with a new value?

 2. Create a new tag with the new value and leave the existing tag in the table? (this would seem to cause problems)

 3. Create a new tag with the new value and delete the old tag?  

 4. Other?

 

I ran a quick test and the answer seems to be #3

 

Anyone know for sure?  I haven't found any documentation that addresses this.

 

thanks

1 ACCEPTED SOLUTION

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

Hi Bob, yes 3 is what happens, by design.

View solution in original post

5 REPLIES 5

palanikumar
Mega Sage

It should Update the existing tag.

Thank you,
Palani

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

Hi Bob, yes 3 is what happens, by design.

Hello Ram

 

Its creating the new tag for sure but then it is not deleting the old tag. Any thoughts on this?

 

Regards, 

 

Srinija

in latest versions this should be fixed. otherwise i suggest to log a support case to look into the issues.