What is meant by discovery pattern? How does it relate with service mapping?

[sweetymiriyala]

Can anyone please help me in learning about patterns and its use in service mapping with real time examples?

Thanks in Advance,

Sweety

[Michael Skov2 · Accepted solution]

Patterns are what populates the Service Mappig maps. Patterns are used to identify applications, as well as find properties on the application and connection to other applications. For instance, there is a pattern for Tomcat to identify Tomcat applications. In the pattern there is a connection to find WAR files, which then is another pattern.

There are a lot of good videos on patterns and Service Mapping and descriptions on docs. Some of them are:

Service Mapping Part 1 | The Basics: https://www.youtube.com/watch?v=tgkWE8z3mxM

Service Mapping Part 2 | Troubleshooting: https://www.youtube.com/watch?v=P8wW9qI-4sE&t=102s

Service Mapping Part 3 | Advanced features: https://www.youtube.com/watch?v=IhnTl_PBeeU

Example of creating an application pattern: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/c-UsingPatternsForHorizontalDiscovery.html

There is also a lot of training on https://servicenow.sabacloud.com which can give you the fundamentals. I encourage you to look there first.

[Dave Smith1]

For some basics of how CIs are populated by patterns, I wrote a quick howto to understand some of the operations.

My guide can be found here: https://empdsmith2.service-now.com/kb_view.do?sysparm_article=KB-PATTERNS.

(I'm unable to write articles/blog posts on Community, sorry)

[Rekha Chinnappa]

Dave, 

The link provided is not accessible.  Do you have any other link to access your guide?

Thank you in advance! 

Rekha 

[Runjay Patel]

Check out this video, it will clear all your doubts and help you to understand Service Mapping queries in details.

Link: https://www.youtube.com/watch?v=VN33mZiHBj0&t=1s&ab_channel=ServiceNowHelpdesk

It help you to understand below points.

• Service Mapping Overview
• Service Mapping Plugins Required
• Service Mapping roles management
• Service mapping credentials for different ci type
• Verify that Service Mapping is set up properly (Readiness)
• Service Mapping setup step by step
• Service Mapping troubleshootings

Please mark reply as Helpful/Correct, if applicable. Thanks!!