What is meant by discovery pattern? How does it relate with service mapping?

sweetymiriyala · ‎08-10-2018

Can anyone please help me in learning about patterns and its use in service mapping with real time examples?

Thanks in Advance,

Sweety

Michael Skov2 · ‎08-10-2018

Patterns are what populates the Service Mappig maps. Patterns are used to identify applications, as well as find properties on the application and connection to other applications. For instance, there is a pattern for Tomcat to identify Tomcat applications. In the pattern there is a connection to find WAR files, which then is another pattern.

There are a lot of good videos on patterns and Service Mapping and descriptions on docs. Some of them are:

Service Mapping Part 1 | The Basics: https://www.youtube.com/watch?v=tgkWE8z3mxM

Service Mapping Part 2 | Troubleshooting: https://www.youtube.com/watch?v=P8wW9qI-4sE&t=102s

Service Mapping Part 3 | Advanced features: https://www.youtube.com/watch?v=IhnTl_PBeeU

Example of creating an application pattern: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/c-UsingPatternsForHorizontalDiscovery.html

There is also a lot of training on https://servicenow.sabacloud.com which can give you the fundamentals. I encourage you to look there first.

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Colleen1 · ‎02-01-2024

The video has been taken down. Is there any other way to get a copy of this video?

Pradeepkr · ‎05-22-2024

Hi Runjay ,the given link is not working, the video has been removed. Can you please send any alternate link to access.