What is the best way of assigning Alerts based on Source Instance to specific Assignment Group

[Rajat Singahl]

Hi,

There are multiple integrations for Event Management, sometimes for same CI there are different events generated for different Connector instance. 

Is there a way to route All the alerts to specific Assignment group based on Source Instance.

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-manageme...

Is this going to work here, or does anybody knows the functionality of Team-based Integration.

[Mark Manders]

As the documentation states: it's assigning to the support group of the ci (OOB). If you have different sources, but the same CI, they will end up at the same support group.

[Rajat Singahl]

Is there a way to route Alerts to specific Assignment Group based on Source?

[Mark Manders]

You will need to put customization in place for this. And how/what depends on your logic of what assignment group to use when. 

But you are getting an alert that something is wrong with a CI. A person or group is responsible for that and it seems to me that those people know what to do, no matter where the alert comes from, right?