What is the difference between "problem_ coordinator" and "itil"?

[Tepp]

Hi,

What is the difference between "problem_ coordinator" and "itil"?

I couldn't find the details when I checked the product documentation.
What can "problem_ coordinator" do and "itil" can't?

Best Regards,

[Ankur Bawiskar]

@Tepp 

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

[Tepp]

Hi Ankur,

Thank you for your answer.

Is there any difference other than whether or not the module "Assigned to me" is displayed?

[Alberto Consonn]

Hi,

For Best Practices: The problem coordinator is the person which should be assigned to the Problems, so in your organization identify these users and grant them with the problem_coordinator role.

In this way, whenever they will login to the backend, they will be able to use the OOTB Application Menu "Assigned to me" in an easy way.

If I have answered your question, please mark my response as correct and helpful so that this thread can be closed and others can be benefited by this.

Thank you very much

Cheers
Alberto

[Ankur Bawiskar]

Hi,

assigned to module will be displayed to problem_coordinator

but it won't be shown to itil users

Regards
Ankur