Discovery - SSH authentication or connection failure
Hi, I ran quick discovery for the IP and got the error "SSH authentication or connection failure". What could be the cause of the issue. Please suggest
Forum Posts
Discovered secondary IP, Instead of Primary IP (loopback IPs)
Hello Everyone, I tried to do a quick discovery of CI with IP = 10.12.1345 (loopback IPs) and found Device Discovered successfully but with secondary IP = 10.12.23 What could be the reason for this? Also How can the loopback IPs can only be added in...
How do you bind URLS from events to http(s) endpoints created from service maps? There seem to be multiple duplicates of each URL that is also an entry point for the service map. Should we have the IRE setup for this table?
All of our critical web applications are service mapped. The entry points are URLs that are monitored by SCOM. It seems the events can't bind because in most cases there are multiple entries in the "url" field in the httphost names in the cmdb_ci_end...
Resolved! Discovery for non-domain joined servers not working
Hi, I would like to discover non-domain windows servers but looks like this is not working, i have an account with admin rights and i can log on with it to the selected server. However when I pass the credentials thru the MID server, it is returning ...
Verification of Probe to Pattern migration
How to verify if the probe to pattern migration has been completed in ServiceNow.
What is a reasonable number of incidents in the backlog for an operational team?
What is a reasonable number of incidents in the backlog for an operational team?In other words, how many incidents can a team of 5 support engineers have open at any point? Obviously, the first thing that comes to mind is - ZERO incidents in the back...
Resolved! How to discover NSXT devices?
How can we discover the nsx devices? can it be done by vmware vcenter ? If any one know can please answer this question? Any help would be greatly appriciated Thank you
Event Management - Alert closed but Incident opened and is not set to resolved.
Hello Folks, I have a question around the alert action rules or Alert to Incident process. I have PRTG integrated into ServiceNOW EM. The events are coming in correctly and are using the correct message_key to open an Alert and then close it. I saw ...
I want to integrate the AWS SNS(Simple Notification Service) with ServiceNow. Can someone tell if its possible and if so how ??
I want to integrate the AWS SNS(Simple Notification Service) with ServiceNow. Can someone tell if its possible and if so how ??
Resolved! Cannot find Discovery Pattern for UPS devices
Would like to write a Discovery extension for our UPS devices, but when I go into Discovery Patterns, and search for CI Type contains UPS, cannot find it. What am i missing? Are UPS still discovered with patterns? Thanks!
Can CMDB Discovery find network shared folders?
From what I can find, it appears that Discovery CANNOT find network file shares, however I thought I would pose the question here in case my Google skills are lacking. I have found many 'lan scanner' tools that can do this, however I was hoping our ...
recommendation for local authentication vs integrated authentication for service graph connector
Hello, We are configuring a service graph connector for SCCM but we have used a local account (Username and password) for a data source. Because of security reasons we want to use integrated authentication. can anyone tell the benefits and causes of ...
can we do quick discovery for multiple IPs
Hi, i am new to servicenow but i worked on BMC discovery already. IN BMC, we can do quick discovery for multiple IPs BUT in servicenow i am unable to do quick discovery for multiple IPs. Is there anything am missing ?
Resolved! Linux MID Server NMAP Capability
Hello, I currently have a MID server running on Ubuntu and when performing a CI discovery task I get the following error:MID Server [mid.server.name] is not a suitable MID because it does not have the following capabilities [{Capability: Nmap, value:...
Discover some Linux appliances
Hello All, I am currently working on a setup to automatically discover some Linux appliances so that those can be discovered automatically through MID server and CMDB gets updated with required information. Currently those appliances were added to CM...
