Forum Posts
‘Access denied. Script returned status 3 using account user null.’ error message for AD activities
Hello All, We have used the Orchestration Active Directory activities in the workflow for the User offboarding process. For the ‘Disable AD User Account’ activity, the workflow follows the failure path with error message ‘Access denied. Script return...
Resolved! Business rule to stop discovery updating operational status
Hi Experts, I have a requirement to create a Business rule to stop api discovery updating the operational status of the mssql instances if the status is non-operational/Retired. Please provide me guidance on how to achieve this?Background:When Rubrik...
Hardware model number
Hi All, Had a quick question, using discovery can we populate the HW model number field in Hw models.? if yes can you please provide some examples..? Because we are not getting models numbers populated on most of them, but this is required for HAM mo...
DB Instances vs Databases vs DB Catalogs
Can someone please help me to understand how these are interconnected? (DB Instances vs Databases vs DB Catalogs) cmdb_ci_db_mssql_catalog going to replace by/replaced by cmdb_ci_db_mssql_database, any reference links to understand it better?
how to find subnet for a list of ip address
hello experts,I have a a list of ip address for example from 172.102.60.70 to 172.102.60.95. we have to do a location based discovery.Can any1 tell me how to find the subnet for these list of IP's or what is the procedure to do that.
Resolved! g_form.setValue() does not work for text fields
Hi, I am using an onLoad script and g_form.setValue() to populate some fields in a catalog form. The fields that are affected by UI policies have interesting behavior. The references and drop downs are working fine. However, the textfields will rem...
Resolved! PURE Storage Discovery. FlashBlade vs FlashArray
The storage expert in our environment informed me that there was documentation for FlashBlade but not FlashArray. I have checked the internet for the differences between the two but cannot find any. Please advise on any info regarding the differences...
Automatic Group Filter
Trying to override default Alert Grouping, but not sure how this is done. The filter conditions looks a bit odd if you ask me. Is this right or how should I set the filters? Default grouping is based on:Metric Name AND CI TypeLooking to change so th...
Renewal of Certificate tasks getting failed and not taking routing policy in certificate inventory
Hi Team, Please help me on below query.Q) : We have loaded the certification data manually into Unique certificate and Certificate Extension table.While renewing the expiring certificate via Renew certificate item but it getting failed and also not ...
Resolved! Windows Server 2022 Support
Has any seen When ServiceNow Discovery will support Windows 2022 Server? I was searching and it was not listed as a supported OS.When we ran discovery it comes back as Classified but disabled.
Resolved! What are the three main tables of CMDB?
Can anyone explain what are the three main tables of CMDB in servicenow?
Differences in CI metrics obtained by Discovery and ACC-V
Hello experts!We plan to conduct a PoC to acquire the components.From the requirement that you do not want to store your credential information in ServiceNowI'm looking into the difference between Discovery and Agent Client Collector Visibility (ACC...
AIX servers Discovery
Hi All, We need to discover AIX servers.Could you please confirm ,do we need any other additional command to run discovery for AIX Server.As there is no command mentioned for AIX servers in below URL. https://docs.servicenow.com/bundle/paris-servicen...
Resolved! Unable to discover Aruba ClearPass devices with SNMP credentials
Hi, I have an issue with discovering Aruba ClearPass devices. We have SNMP credentials in place and test credentials is successful. Port 161 is also open. We are getting the OIDs. But the devices are not getting discovered.Log: Active, couldn't clas...
