What role should be there to see service dashboard in Service Operations Workspace?

[KM SN]

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but still cannot view the service dashboard to see the available services/affected services?

[Vishnu-K · Accepted solution]

Hi @KM SN ,

Just add "evt_mgmt_user"  and "evt_team_operator" just add those roles that will be enough.

Hope this helps you, Please do mark it as helpful . And accept the solution.

[AndersBGS · Accepted solution]

Hi @KM SN 

As @Vishnu-K mentioned, this should be correct: "evt_mgmt_user"  and "evt_team_operator"

[Sneha KH]

You can try adding these roles - sn_sow.sow_user, pa_viewer, service_viewer.

[KM SN]

They were there already.

[Ankur Bawiskar]

@KM SN 

what error they are getting?

[KM SN]

They are not able to see service dashboard. I also gave the itil role to get the access to SOW!