What role should be there to see service dashboard in Service Operations Workspace?

[KM SN]

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but still cannot view the service dashboard to see the available services/affected services?

[Vishnu-K · Accepted solution]

Hi @KM SN ,

Just add "evt_mgmt_user"  and "evt_team_operator" just add those roles that will be enough.

Hope this helps you, Please do mark it as helpful . And accept the solution.

[AndersBGS · Accepted solution]

Hi @KM SN 

As @Vishnu-K mentioned, this should be correct: "evt_mgmt_user"  and "evt_team_operator"

[Ankur Bawiskar]

@KM SN 

they should have either of these roles to see the Service Dashboard

itil OR sn_sow.it_agent_dashboard_user

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@KM SN 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[KM SN]

You might be referring to the IT agent dashboard. I'm talking about the service dashboard, which you can see in the image I posted. Also, I have assigned both roles, but I still can't access it.

[Ankur Bawiskar]

@KM SN 

the name is IT Agent Dashboard but that is controlled from there only

check the chrome toolbar property? if someone customized it and added some other roles

https://instanceName.service-now.com/nav_to.do?uri=sys_ux_page_property.do?sys_id=032a58ed73c4301045216238edf6a7b0

Example: I added maint role in it and then I couldn't see it

Before: I could see as admin

After: I updated it with only maint role and then it's not seen to me even as admin

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[KM SN]

They were not the same. The one I selected was the Service Dashboard, while the IT Agent Dashboard is listed below it.