What role should be there to see service dashboard in Service Operations Workspace?

[KM SN]

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but still cannot view the service dashboard to see the available services/affected services?

[Ankur Bawiskar]

@KM SN 

they should have either of these roles to see the Service Dashboard

itil OR sn_sow.it_agent_dashboard_user

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[Vishnu-K]

Hi @KM SN ,

Just add "evt_mgmt_user"  and "evt_team_operator" just add those roles that will be enough.

Hope this helps you, Please do mark it as helpful . And accept the solution.