What role should be there to see service dashboard in Service Operations Workspace?

[KM SN]

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but still cannot view the service dashboard to see the available services/affected services?

[Vishnu-K · Accepted solution]

Hi @KM SN ,

Just add "evt_mgmt_user"  and "evt_team_operator" just add those roles that will be enough.

Hope this helps you, Please do mark it as helpful . And accept the solution.

[AndersBGS · Accepted solution]

Hi @KM SN 

As @Vishnu-K mentioned, this should be correct: "evt_mgmt_user"  and "evt_team_operator"

[Ankur Bawiskar · Accepted solution]

@KM SN 

I don't have that in my PDI in SOW

So it's a custom one

Did you check the chrome_toolbar property? what role is required for that dashboard there?

It must be added similar to how the other one is added

Open the URL I gave and search

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[AndersBGS]

Hi @Ankur Bawiskar ,

I believe this come if you have installed event management - have you installed that in your PDI. 

/Anders

[Ankur Bawiskar]

@AndersBGS 

not very sure but the visibility through roles should be controlled via that chrome_toolbar record only

[Vishnu-K · Accepted solution]

Hi @KM SN ,

Just add "evt_mgmt_user"  and "evt_team_operator" just add those roles that will be enough.

Hope this helps you, Please do mark it as helpful . And accept the solution.

[Vishnu-K]

Hi @KM SN , 

Try the roles which i have mentioned it will work.

Hope this helps you, Please do mark it as helpful . And accept the solution.