What role should be there to see service dashboard in Service Operations Workspace?

[KM SN]

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but still cannot view the service dashboard to see the available services/affected services?

[Vishnu-K · Accepted solution]

Hi @KM SN ,

Just add "evt_mgmt_user"  and "evt_team_operator" just add those roles that will be enough.

Hope this helps you, Please do mark it as helpful . And accept the solution.

[AndersBGS · Accepted solution]

Hi @KM SN 

As @Vishnu-K mentioned, this should be correct: "evt_mgmt_user"  and "evt_team_operator"

[KM SN]

Hi @Vishnu-K  @AndersBGS  

Actually, I noticed it works when I assign the evt_mgmt_user or evt_mgmt_operator roles, but is it appropriate to give these roles to service owners and business stakeholders?

Is there a specific role that allows someone to view the service dashboard without granting additional permissions?

[Vishnu-K]

@KM SN it is an OOB Store "application" not a just a page like others if you see it in the ui builder , i donot recommend it changing those roles there so , i think it's better to give those roles. 

But if you don't want to give those roles to the user then  change the role access . Go to sys_ux_page_property table and lookup for the following record .

change the roles there that will do.
Note: There is no other way you can view the dashboard except the which is mentioned above.

Hope this helps you, Please do mark it as helpful . And accept the solution.

[AndersBGS]

Hi @KM SN ,

In general no - then I would rather ask what is the purpose of this? What would they like to see etc. 

[AndersBGS · Accepted solution]

Hi @KM SN 

As @Vishnu-K mentioned, this should be correct: "evt_mgmt_user"  and "evt_team_operator"

[GouravA]

After try and error

itil
service_viewer
cmdb_read
pa_viewer

evt_team_operator
evt_mgmt_user

evt_mgmt_admin
sn_sow.sow_user
discovery_admin
workspace_user
workspace_admin