What role should be there to see service dashboard in Service Operations Workspace?

KM SN · 3 weeks ago

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but still cannot view the service dashboard to see the available services/affected services?

Vishnu-K · 3 weeks ago

Hi @KM SN ,

Just add "evt_mgmt_user" and "evt_team_operator" just add those roles that will be enough.

Hope this helps you, Please do mark it as helpful . And accept the solution.

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AndersBGS · 3 weeks ago

Hi @KM SN

As @Vishnu-K mentioned, this should be correct: "evt_mgmt_user" and "evt_team_operator"

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Ankur Bawiskar · 3 weeks ago

@KM SN

I don't have that in my PDI in SOW

So it's a custom one

Did you check the chrome_toolbar property? what role is required for that dashboard there?

It must be added similar to how the other one is added

Open the URL I gave and search

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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ShrikantP549033 · 3 weeks ago

To access and view the Service Dashboard in Service Operations Workspace, the user must have the correct combination of roles. Assigning only a single role is not sufficient.

itil
service_viewer
cmdb_read
pa_viewer
evt_team_operator
evt_mgmt_user

Once these roles are assigned, the Service Dashboard becomes visible and accessible in the Service Operations Workspace.

Best Regards,
Shrikant