When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set properly.Need help.Please refer the attachment

[Mayur Chaudhari]

When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set.Need help.Please refer the attachment

[Voona Rohila]

Hi Mayuri

The location value is set based on the location field on the schedules in which this IP lies.

[Rahul Priyadars]

(1) Check Your  Discovery Schedule with Location Values. OOTB Location is populated based on location value given in Discovery Schedule.

(2) if Quick Discovery is RUN then Location is Set as the Location of User who ran discovery .

For Null Location in ur case check the schedule from where its getting updated/created.

Some more details on same in this KB- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864114

Hope This Helps.

Regards

RP

[Mayur Chaudhari]

Hello,

The location is already set in Discovery schedule.Yet it fails to update the location field in cmdb_ci.List.Please refer the screenshot.

The location update is controlled by Discovery Sensor as shown in attachment.

i am not sure what can be done next to fix this.What troubleshooting steps i shall be performing.

[Voona Rohila]

Looks like the schedule is inactive, can you verify again if this is the Schedule.