While trying to discovery a servicemap we are getting some Identification Engine errors

Sakthipriya1
Kilo Explorer
We have got the below identification engine error in the service map can anyone help me how to resolve the error
Proposed solution: Navigate to 'Metadata Rules Editor'. If the failed CI type is included CI (e.g. Tomcat War) look for it in the 'Containment Rules' area. If not found, a rule should be added. Insertion failed with error: Commit was not attempted due to other errors. In payload no relations defined for dependent class [cmdb_ci_app_server_tomcat_war] that matches any containment/hosting rules: [cmdb_ci_appl >> Runs on >> cmdb_ci_hardware]. Add appropriate relations in payload for '{"className":"cmdb_ci_app_server_tomcat_war","values":{"discovery_source":"ServiceWatch","install_directory":"c:\\Tomcat_6.0_bcs\\webapps\\bcs\\","name":"bcs","sys_class_name":"cmdb_ci_app_server_tomcat_war"},"internal_id":"cb57537490098dd4a01c551a325ae2ff","sys_object_source_info":{"source_name":"Servic
3 REPLIES 3

Rahul Priyadars
Giga Sage
Giga Sage

try this KB and see if its of any help.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725816

Regards

RP

Paulo Ferreira
ServiceNow Employee
ServiceNow Employee

Hi Sakthipriya,

Did you manage to solve this issue? I'm facing the same problem here...

Thanks and best regards.

 

Hi Paulo

 

try steps given in KB. ABove error can come for any class . KB explains the way to handle this.

Regards

RP