While trying to discovery a servicemap we are getting some Identification Engine errors
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‎01-12-2022 04:32 AM
We have got the below identification engine error in the service map can anyone help me how to resolve the error
Proposed solution: Navigate to 'Metadata Rules Editor'. If the failed CI type is included CI (e.g. Tomcat War) look for it in the 'Containment Rules' area. If not found, a rule should be added. Insertion failed with error: Commit was not attempted due to other errors. In payload no relations defined for dependent class [cmdb_ci_app_server_tomcat_war] that matches any containment/hosting rules: [cmdb_ci_appl >> Runs on >> cmdb_ci_hardware]. Add appropriate relations in payload for '{"className":"cmdb_ci_app_server_tomcat_war","values":{"discovery_source":"ServiceWatch","install_directory":"c:\\Tomcat_6.0_bcs\\webapps\\bcs\\","name":"bcs","sys_class_name":"cmdb_ci_app_server_tomcat_war"},"internal_id":"cb57537490098dd4a01c551a325ae2ff","sys_object_source_info":{"source_name":"Servic
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Service Mapping
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‎01-12-2022 09:26 PM
try this KB and see if its of any help.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725816
Regards
RP

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‎08-17-2022 06:31 AM
Hi Sakthipriya,
Did you manage to solve this issue? I'm facing the same problem here...
Thanks and best regards.

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‎08-17-2022 09:11 PM
Hi Paulo
try steps given in KB. ABove error can come for any class . KB explains the way to handle this.
Regards
RP