Does anyone know how to prevent a record producer from creating a record?I have an instance were if the user fills out certain fields it can be determined that they are referring to an existing record and we just want to update that record rather tha...
Hi all. I'm trying to add a null query to a GlideRecord, eg "target.addNullQuery('myfield');". In this case, 'myfield' is a reference field, so I'm trying to return records where the reference field is empty. But no results are being returned, altho...
This is for ServiceDesk, if one tech has a tech open and before he assigns it to himself is there a way to "lock" a ticket?
Looking at the table it is a reference to the users table. Is it possible to change that to users and groups? I want to leverage groups in the watcher list to send emails when certain incidents get updated. Thanks,Mike
Hi All, How to Identify the Virtual Machine in the CMDB for Auto discovery.I've created the script to identify Virtual machine for some server.Please help me to color code or identify the all Physical (In green color) and Virtual (Light green Color)...
Have a customer that do alot of design work so they needed to track their video adapters so here you go!Note you will need to create a custom table (I extended cmdb_ci) then on that table create a reference field back to cmdb_ci called it 'u_installe...
Hi All I've created an order guide for our New Starter process, and a catalog client script which auto populates the users department, line manager, site and employee id based on the recipients name. These then cascade onto the ordered items, and ...
Is there any way to change the description and picture when select from a "Select Box"? Thanks.
This is an odd one; it only seems to be possible to query the sys_user table if one is a member of the admin role. The non-admin I'm testing with has the 'soap' role, and has read + write access to all fields in the sys_user table (confirmed by logg...
I truly hope I'm missing something obvious here. In a Change, there is the "Configuration Item" field... that when an item is placed in it - it also populates a row in the "Affected CI" tab of the change. That's all well and good - and - as long ...
I posted this earlier but without my title as a question. It garnered over 600 views, so I know people are interested in this topic - but no one left any replies. So I'm reposting with a title indicating this is really a question. If you have a...
If I put "javascript:current.sys_id;" in "Default value" field for an dictionary, it doesn't return anything when trying to create a new record… but if I put "typeof current" it does return "object", and "javascript:current.getTableName();" does work...
Out of 147 IP addresses scheduled only 37 CI's are created and for rest of the IP's getting warning "Identified, ignored extra IP". In the Discovery log after filtering the CI name, it shows 19 different source Ips. When we open the updated...
I am trying to create a user account with special permissions which would not allow them to access the Self-Service and Social IT Applications. The account should have only allow access to Create and view their own incidents and requests (no knowledg...
Hi,Is there any way to discover Windows Servers without Admin privileges ? If yes then what are the requirements and what parameters/attribute can be discovered ?Tajdar
