Rookie mistake here - I applied an Update Set in which a field was switched from a Choice field to a Reference field. All values in the field (seem) to have been wiped out, with no way to restore. I'm not even sure backing out the Update Set woul...
I have cloned down from my live instance, when I submit a record producer (in any application) it does not submit and it redirects me to service_catalog.do. This all started after i cloned down from my live instance. What could be the problem.
Hello all, I have tried a number of things, but can't seem to populate this reference field. Here is the scenario: This Catalog Item has a reference variable to pull current user from the sys_user table. I have another reference field on the catalo...
Hi All, I have got the below requirement :Create a custom field - "Breach Reason" in Incident table which should be mandatory while resolving a breached incident. Please help. Thanks & Regards,Preety
I have an UI policy to make the incident state field read only when the state is closed. However I noticed that, in the list view, Im able to change the status from Closed to whatever available I want i.e) when I click on 'Closed' in Incident applica...
Hi All,I have an issue with the MID Server. When I check the MID Server from the Service Now GUI, sometimes it shows as Down. We are having the MID Server in Windows Environment and I was able to RDP the server without any issues and server seems to ...
There were some changes made recently to the way Discovery handles hostname and domain name for a discovered device. Some customers wanted to revert back to the original way of splitting hostname and domain name so I wanted to share the part of the c...
Anyone know or have a link to Best Practices for cleaning up the system with old transform maps??? Thanks JJ
Hi All, In our project we work with multiple instances, and normally for UAT purpose we do manual discovery for devices for which issues are resolved. However user are regularly updating device credentials on production environment but not on UAT. ...
Users are imported through LDAP, we have coalesced on UPN (User Principal Name). We are now migrating other AD domains into one and the UPN and Sam Account Name are changing for users, thus creating a new user record in Service Now for the same use...
Is there a way to get the state of the previous task in a workflow ? Just the previous task, the flow has two tasks on it.
Hi Everyone, I'm using scheduled jobs to automatically create account management tasks. There are some that need to be created monthly, some every 3 months and some every 6 months. The monthly option is already set up in the system. I've managed to ...
Greetings - I'm working in the Contracts Management module. Adding a "Software Licenses" contract. Can't figure out how to populate the "License Quantity Entitled" field, it's protected. Thinking maybe a software model was needed, I set up a s...
Hi,How to query a table to fetch a record which has highest value in "opened" field which is a Date/time field?Thanks in advance.
For a little background. On my location table I have a location number that is pulled in from Active directory as well as the location name. I went ahead and created a new field called location name in which I am pulling both the number + name in...
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