Why MID Server showing down while service is still running?

RK25
Tera Guru

‎05-20-2022 06:17 AM

Hello - It's been several times now that one of our mid is showing down in the instance, last refreshed is not getting updated, queue is not being processed but when I logged into the server and checked the service, it's actually running. To clear this issue, I stopped the service and started it which automatically started the MID in the instance. Has anyone saw this behavior before? Thanks!

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RK25
Tera Guru
In response to Jaspal Singh

‎05-20-2022 06:30 AM

Thanks for the response Jaspal. I checked agent log but not seeing anything odd.

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Maik Skoddow
Tera Patron
In response to RK25

‎05-20-2022 08:37 AM

Hi RK

this is not a really helpful answer.

Did you read the two articles provided by @Jaspal Singh ? These articles are really valuable and the instructions should keep you busy for a few hours. But you answered after some minutes!

Kind regards
Maik

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Ian Mildon
Tera Guru

‎05-20-2022 06:21 AM

There is a scheduled job that runs every 5 minutes that sends a "heartbeat probe" to the MID Server. If there is no response in the specified timeframe, the MID is flagged as "down"; even if it is actually up and running.

So, while it could be an issue on the MID Server, this could also be a network issue between your instance and the MID Server.