We have an application architecture in use whereby an Enterprise Service Bus (in particular DataPower SOA appliance) is used as an intermediary to webservice calls. It performs some security functions, validations and then basically proxies the Web S...
Hi, My question is how this is calculated? How does Servicenow determine the response time? Where the values come from. If for critical incidents I have 4 hours for SLA response and 2 hour for SLA resolution. Regards
Hello All, Request your help, I have created a form but I would like to hide a few fields and only make it visible when selecting a certain selection, can this be done through a UI policy, If yes, how? Regards
Field mapping showing value as <<UNKNOWN>> via event rules. How do I map value for custom field ? I have created a field named as Business Unit in both event and alert table. I want to map this value from event to alert table field but value is appe...
Hi Team, I am doing a windows server discovery in which getting the hostname different in discovery (CMDB) but in Actual (on Host) is different. Hostname In discovery (Under Device tab) or CMDB is --- ip-172-xx-xx-xxx Hostname in Actual (On serve...
we are getting the message for a network device discovery (for an IP switch) as Unsupported shell, 'IOS.sh'', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash] how do we enforce the...
Could somebody explain, or point me to the right direction in the documentation, how and on what criteria the "Absent" state is set by Discovery? I suspect it to be a counter whichs add-up every time a succesfull discovery is launched to a specific C...
I am trying to install MID server in windows 16 host machine with Newyork release. I have launched installer & entered required details. Then clicked on "Start MID Server" & proceeded for validation of MID server record in servicenow. On clicking 'Va...
Hello, I am reading up on running a remediation of duplicaties in CMDB here https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/task/reconcile-dup-task.html#reconcile-dup-task and references the need t...
While running SM discovery , I am getting below error The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a containment rule for this CI type and a pattern which is associated with the contained...
I am trying to run a quick discovery for a firewall device, I am getting " SNMP probe timed out. Target is either unreachable or there are no valid credentials for it. ", I tried checking the SNMP v3 test credentials and its getting validated , now I...
I created CI and mentioned operational status to NON- Operational. When Service-Now discovered successfully, this status should be change to Operational. so i can consider discover is working. i want to do this setup ..so please help
Linux discoveries fail on the Ref/Rel Linux Serial step (4.1.23 in my discovery steps). Image of step configuration is attached below.Here are the log entries: Mid Server agent.log entry: 12/06/18 12:41:02 (011) Worker-Interactive:HorizontalDiscovery...
I've implemented the SCCM integration in our development environment (com.snc.integration.sccm2016). My intention is for SCCM to serve as the authoritative source for the devices it covers, supplemented by ServiceNow Discovery where there is not a co...
Hello to all, I need to populate the cmdb_datasource_last_update table when a Computer is created by SCCM integration, since not populating this table (cmdb_datasource_last_update), the rules of Datasource Precedence and Reconciliation Definitions do...