Discovery of Firewall
Hi,I have some Firewalls in our environment. I tried to discover them. These devices are discovered as IP Router. Is there any way to discover them as Firewall ?
Forum Posts
Resolved! Is Windows 2003 Server discovery still supported on New York?
Hi, Is "Windows 2003 Server" Discovery still supported on New York? I'm getting the error "Active, couldn't classify: No WMI connection, now finished" even when I can RDP into the box, credentials are fine, and if I open a Discovery Debug session I ...
Resolved! Can i install MID Server Silently?
I would like to install the MID Servers using the configuration tools such as Ansible. I would like to know is there any way by which MID server can be installed silently post the Config.xml update. Thanks, Rahul Yamgar
Resolved! Plug-in Help the Helpdesk depreciated on Orlando release
Hi all, Right now, we are in the process of rolling out the Help the Helpdesk (HTHD) functionality. However, I found a notification in the community (as attached), stating the HTHD will no longer be supported from Orlando release onwards. Key reason...
Discovery of Nasuni devices
We have a bunch of Nasuni devices that we are unable to discover. Theses are locked down so it's unlikely we'll be able to add an ID to scan them. Has anyone found a way to discover these? I'm trying to avoid manually adding devices into my CMDB.
HTTP classy Probe - Why do we need it ?
Th eHTTP classy probe seems to be causing issues as i dont have a basic auth ID for it. I am confused why we would need to use this HTTP probe or what it is for . I woudl like to turn it off form discovery all together . Any helpo at this opint will ...
Resolved! SLA - Transferring Incident to another group - OLA needed
I need to setup OLA's using SLA's. The SLA for P2 Resolution is 4 hours. The OLA "transfer from one group to another" Resolution time is 2 hours between any group. Example: 1. Ticket opened by Service Desk. They transfer to Operations. 2. Opera...
Resolved! Service Mapping : Error 118.xxx.xx.xxx is not a reachable host (no response to target ports scanned by MID).
Hi All, I created an entry point with an address: https://abcd.com/xyz When i clicked view map for the first time, discovery ran and gave below result: 118.xxx.xx.xxx is not a reachable host (no response to target ports scanned by MID). Discovery...
Storage Arrays Discovery
We are discovering SAN Storage Arrays via SMI-S and they are being updating Assets in Storage Servers Table. And our storage is confused with name of the class being "Storage Servers" and would like to have the storage arrays discovered in to custom...
Event rule"Set a threshold" parameter
Hi all Can someone pls guide me with this "threshold" feature in event rule. Scenario: If description contains EVENT ID 100 How to configure alert creation, If for a particular interval EVENT ID 100 is not generated from SCOM , then only alert sho...
SSL certificate need for MID server
Hi All, Is SSL certificate mandate for MID server.What if the mid server does not have SSL certificate.I understand communication between the ServiceNow Instance and the MID Server is encrypted using SSL and it is needed when communication occur over...
ms.log
Looking for MIDSystem log statements. They aren't located in the system log
Error Creating Connector Instance for VMware vCenter - Connection test failed: TypeError: Cannot convert null to an object. TypeError: Cannot convert null to an object. TypeError: Cannot convert null to an object.
Connection test failed: TypeError: Cannot convert null to an object.TypeError: Cannot convert null to an object.TypeError: Cannot convert null to an object.
Resolved! Default Ports for Discovery
Hi, Can we change the default ports for discovery of different CIs to some other ports (/of our choice) ? Is that customization available in SNOW Discovery ? please share some relevent documents regarding the same. Thanks in advance
vCenter event collector error - Exception Unable to connect to the vCenter server
Hi all, I am getting the below error when I click on 'start'. the data pull for vcenter works fine so I am confused why we are having this issue for event collection.
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