Why MID Server showing down while service is still running?

[RK25]

Hello - It's been several times now that one of our mid is showing down in the instance, last refreshed is not getting updated, queue is not being processed but when I logged into the server and checked the service, it's actually running. To clear this issue, I stopped the service and started it which automatically started the MID in the instance. Has anyone saw this behavior before? Thanks!

[Jaspal Singh]

Bit difficult to comment without checking. Did you check logs?

Also, check HI articles

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0661756

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535040

[RK25]

Thanks for the response Jaspal. I checked agent log but not seeing anything odd.

[Maik Skoddow]

Hi RK

this is not a really helpful answer.

Did you read the two articles provided by @Jaspal Singh ? These articles are really valuable and the instructions should keep you busy for a few hours. But you answered after some minutes!

Kind regards
Maik

[Ian Mildon]

There is a scheduled job that runs every 5 minutes that sends a "heartbeat probe" to the MID Server. If there is no response in the specified timeframe, the MID is flagged as "down"; even if it is actually up and running.

So, while it could be an issue on the MID Server, this could also be a network issue between your instance and the MID Server.