Why midserver username is updating and creating a record in core_company table
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ā07-19-2024 08:06 AM - edited ā07-22-2024 10:52 AM
Hello All,
I have an issue where mid- server username is creating/updating a record in company (core_company) table. We dont want that record to be there. after deleting its getting created and updated and not sure from, where this record is loaded from.
checked the below places.
1. I don't see that record is being brought from import sets , scheduled jobs, scheduled loads and data sources.
2. The record is having the crated and updated timestamp and username(mid server username) same.
3. Even i delete ,next day it is getting added up, not sure where this data is coming from.
4. Checked the normalized company names, dint see that record.
5. Checked the cmdbi_ci table with manufacturer and company fields, No luck.
Please let me know are there any places where to check or open a support case with Servicenow.
Thanks
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Orchestration (ITOM)

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ā07-24-2024 04:06 AM
This is expected behaviour. When new device is discovered together with new Manufacturer, it will automatically add it co [core_company].