Why problem record does not have cancel state?

aaddgg454
Tera Contributor

‎04-23-2025 01:20 AM

Hi All,

 

If a user create a problem record and it is no longer needed in future....how can we cancel it ?? 

 

Can anyone help me the solution and also the reason why problem record does not have cancel state?

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3 REPLIES 3

Gulshan Kumar1
Tera Contributor

‎04-23-2025 01:24 AM

Hello @aaddgg454 ,

 

You can check UI action OOTB. 

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Anurag Tripathi
Mega Patron
Mega Patron

‎04-23-2025 01:29 AM

Hi,

You can mark it as closed with proper notes that it was created in error

 

AnuragTripathi_0-1745396932126.png

 

-Anurag

Sara Saravanan
Tera Contributor

‎06-04-2025 06:11 AM

1) Open Cancel UI action (Table : Problem ) and modify the condition as below:

current.canWrite() && (new ProblemStateUtils().canMarkDuplicateOrCancel(current) || current.state=='101'

2) Open State model from navigator > Click on Problem Management: Default Flow > Click on "Closed" State transition at the bottom of the screen > Next page appears , please add "New" state in   Enter condition filter 

3) Click on Problem Model > General > Bottom of the screen , click on New in the Model states and add New to Closed state transition

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