Why problem record does not have cancel state?

[aaddgg454]

Hi All,

If a user create a problem record and it is no longer needed in future....how can we cancel it ?? 

Can anyone help me the solution and also the reason why problem record does not have cancel state?

[Gulshan Kumar1]

Hello @aaddgg454 ,

You can check UI action OOTB. 

[Anurag Tripathi]

Hi,

You can mark it as closed with proper notes that it was created in error

[Sara Saravanan]

1) Open Cancel UI action (Table : Problem ) and modify the condition as below:

current.canWrite() && (new ProblemStateUtils().canMarkDuplicateOrCancel(current) || current.state=='101'

2) Open State model from navigator > Click on Problem Management: Default Flow > Click on "Closed" State transition at the bottom of the screen > Next page appears , please add "New" state in   Enter condition filter 

3) Click on Problem Model > General > Bottom of the screen , click on New in the Model states and add New to Closed state transition