Windows credentials error in Discovery

Ansuman Giri
Kilo Contributor

‎08-17-2021 10:08 PM

I have been trying to make a discovery of a windows server in ServiceNow, after running a discovery it's showing below error 

Warning: Adding target to blacklist. No valid credential found for type [Windows]

Changed the user credentials on the windows server, added the user to Admin group also and updated the credentials in ServiceNow still showing Authentication failed in the credential test

Need Help..!! 

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Daniel Borkowi1
Mega Sage
In response to Ansuman Giri

‎08-31-2021 06:55 AM

Yes you can use the IP-address (comma seperated if you have more than one):

       winrm set winrm/config/client @{TrustedHosts="IP_ADDRESS"}

But first you should check if  WINRM is enabled: Use WinRM

If yes than ask your Administrators if WINRM is configured on Windows Devices or not and if Port 5985 is open. Also he can add the MIDs to trusted hosts.

If you are using WMI then check with the Administrators if port 135 and the High Ports (49152 - 65535) are open on all Firewalls in between and also on the target device. 

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