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Clear Events Not Updating The Alert Severity To Clear

Hello Community, We are encountering issues with clear events in Servicenow, whenever a clear event is received from Source in the system the related alert is closed but the severity of the alert is not changed. While when we receive an alert with th...

Resolved! Is there a way to discover the location of network devices

The configuration for Discovery Schedule to discover network devices doesn't contain a field for location.  Is there a way to set the location for network devices discovered? Perhaps setting this based on IP Address or subnet?    

William44 by Mega Guru
  • 3607 Views
  • 8 replies
  • 8 helpfuls

CMDB Service Portal?

Does anyone know if there are any CMDB / Configuration / Asset Portals that exist maybe I'm not aware of? I've done plenty of work in all three from the back-end perspective, however I have a new customer requirement that would like to utilize the Se...

How to call 'UI Actions' by their 'Action Name'

Hi all,You can assign an 'Action Name' to a 'UI Script' so that you can call the UI Action from another script. This is precisely what I would like to do but I can't for the life of me figure out how to call it.Has anyone done this?Thanks in advance....

by  
  • 6765 Views
  • 3 replies
  • 0 helpfuls

Resolved! Server Discovery - IP field being wiped out or constantly changing

Hello, We've been facing an issue with AIX server where the IP address is being wiped out or IP Firewalls IP being added in the field. We run discovery every week and discovery writing the correct IP address to the server record but next day IP being...

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Paul125 by Kilo Guru
  • 3662 Views
  • 13 replies
  • 4 helpfuls

Printer Discovery - ModelID

Hello, I am Discovering Ricoh printers across our footprint using a Custom SNMP OID Classification: The challenge I am having is to distinguish between Model IDs.  The only way I nave been able to have these devices discovered as printers us by usin...

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chaluisant by Tera Expert
  • 3242 Views
  • 6 replies
  • 2 helpfuls

Make an order guide variable "ReadOnly" on "choose options" tab

Hi, I have a field "Beneficiary" on an order guide .   This field is populated   on the order guide form. I wrote a catalog client script to make it readonly   on the first tab .When   I go back   by clicking   on     " describe needs" button, I want...

Dacki by Tera Expert
  • 2447 Views
  • 6 replies
  • 0 helpfuls

Network Switch stuck at "Identifying" activity

Hi everyone, Looking for any guidance over the following errors from a Switch discovery. Currently it errors out with "Failed Exploring CI Pattern, Pattern name: Network Switch, To Check Pattern Log Press Here" The following errors are from MID. Kee...

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Alexey7 by Mega Sage
  • 3332 Views
  • 20 replies
  • 2 helpfuls

How to Discover Docking Stations and Monitors

In terms of laptops, is there a way to discover and create Asset records for the docking station and monitor(s)? It can be as simple as just knowing there is a device, but hopefully could pull a serial number or some identifier. Can it be done with D...

Ryan S by Mega Sage
  • 4840 Views
  • 1 replies
  • 1 helpfuls

Resolved! SCCM Creates Duplicates when machines are imaged

Good morning,   I'm noticing that we're getting some duplicate CI's from SCCM after machines are imaged. This appears to happen because SCCM generates a new correlation ID for these machines and during the SCCM import it attempts to match a correlati...

smfoister by Giga Expert
  • 3423 Views
  • 4 replies
  • 0 helpfuls

CI Lifecycle Management - How To?

Hi - I'm hoping someone might be able to share some Best Practice information with me regarding CI Lifecycle Management, and specifically, how to correctly Retire CIs (mainly focusing on Servers). I've found quite a few examples of people using scrip...