Hello Community, We are encountering issues with clear events in Servicenow, whenever a clear event is received from Source in the system the related alert is closed but the severity of the alert is not changed. While when we receive an alert with th...
The configuration for Discovery Schedule to discover network devices doesn't contain a field for location. Is there a way to set the location for network devices discovered? Perhaps setting this based on IP Address or subnet?
We utilize the managed by field in AD for Security Group approvals. I have this field mapped to populate the manager field on the sys_user_group table but AD populates this field based on the users OU. Our issue is that ServiceNow is not reading this...
Does anyone know if there are any CMDB / Configuration / Asset Portals that exist maybe I'm not aware of? I've done plenty of work in all three from the back-end perspective, however I have a new customer requirement that would like to utilize the Se...
We need to track mostly our OS software end of life cycle and take action when it hits a threshold, but today there's not any place to add this data, at least not within the normal tables within the CMDB. Our thought was to extend the "Software" tabl...
Hi all,You can assign an 'Action Name' to a 'UI Script' so that you can call the UI Action from another script. This is precisely what I would like to do but I can't for the life of me figure out how to call it.Has anyone done this?Thanks in advance....
Hello, We've been facing an issue with AIX server where the IP address is being wiped out or IP Firewalls IP being added in the field. We run discovery every week and discovery writing the correct IP address to the server record but next day IP being...
Hello, I am Discovering Ricoh printers across our footprint using a Custom SNMP OID Classification: The challenge I am having is to distinguish between Model IDs. The only way I nave been able to have these devices discovered as printers us by usin...
Hi, I have a field "Beneficiary" on an order guide . This field is populated on the order guide form. I wrote a catalog client script to make it readonly on the first tab .When I go back by clicking on " describe needs" button, I want...
Hi everyone, Looking for any guidance over the following errors from a Switch discovery. Currently it errors out with "Failed Exploring CI Pattern, Pattern name: Network Switch, To Check Pattern Log Press Here" The following errors are from MID. Kee...
Overview Can I enable the error message "x.x.x.x is not a reachable host (no response to target ports scanned by MID)" when I run a Scheduled Discovery? I receive that error message when I run a Quick Discovery, but I do not receive that error messag...
In terms of laptops, is there a way to discover and create Asset records for the docking station and monitor(s)? It can be as simple as just knowing there is a device, but hopefully could pull a serial number or some identifier. Can it be done with D...
For dynamic CI group based application service, how do I see the relationship to application service from a CI in the dynamic group?
Good morning, I'm noticing that we're getting some duplicate CI's from SCCM after machines are imaged. This appears to happen because SCCM generates a new correlation ID for these machines and during the SCCM import it attempts to match a correlati...
Hi - I'm hoping someone might be able to share some Best Practice information with me regarding CI Lifecycle Management, and specifically, how to correctly Retire CIs (mainly focusing on Servers). I've found quite a few examples of people using scrip...
