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Resolved! Missing Lookup Rule for class cmdb_serial_number

Hello everyone, I am facing issue in discovering servers, Discovery is getting failed with below error: Our CI Identifier is modified as it was getting affected with SCCM Integration: I am unable to understand how we can modify the lookup rule in t...

How does SG-SCCM determine when a CI can be updated?

I am evaluating using SG-SCCM for computer and software inventory.  We are also running discovery for servers. I need some help to understand how SG-SCCM determines if a computer CI needs to be updated. For example, I run an SCCM import, a computer i...

Report Sorting

Am I missing something? I have a simple bar chart report on custom field. I want it to display from in a certain order. Currently the only way I see for sorting is A to Z or Z to A. I want to be order to choose the order which my fields display. An e...

dartx21 by Kilo Contributor
  • 5458 Views
  • 4 replies
  • 2 helpfuls

Discovery Pattern Step-Create Relationship not happening

Hello Experts, I was looking to create relationship between a cmdb_ci_computer and cmdb_ci_service Using relation Depends On:: UsedBy cmdb_ci_computer table contains a field u_service which is same as cmdb_ci_service table. Eg: On Table cmdb_ci_compu...

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SNowUser11 by Kilo Guru
  • 3479 Views
  • 30 replies
  • 8 helpfuls

Resolved! How to capture unauthorized changes with ServiceNow discovery?

Hey all, In a some articles and demos I have seen, it appears that there is a way to have Discovery capture and report/display unauthorized changes: a change to a CI (such as an attribute value change or the addition of a new CI) has occurred but the...

Josh P1 by Giga Guru
  • 5554 Views
  • 10 replies
  • 6 helpfuls

Problem discover Azure datacenters

After configuring the account principles and then the Cloud Service Account under Cloud Management -> Service Accounts, I hit "Discover Datacenters". A few seconds later the "Datacenter discovery status" is updated with an error.I can't find anything...

maxton by Kilo Explorer
  • 2322 Views
  • 6 replies
  • 1 helpfuls

Event Field Mapping Not executed

Hi Experts,   We need your help in   fix the issue which am facing in event field mapping.We wrote event rule and event filed mapping to process SNMP trap   but the event field mapping is not executed after the event rules.***************************...

chandran by Kilo Contributor
  • 1543 Views
  • 3 replies
  • 1 helpfuls

Discovery of Amazon WorkSpaces

Does anyone know if there is a plugin to discover information on Amazon WorkSpaces with SN discovery?  Thanks, Stephen

salbers by Kilo Contributor
  • 1445 Views
  • 7 replies
  • 0 helpfuls

Resolved! MIDUserConnectivity - MID Server User Issue

Hello community,I would like to ask if you have more information regarding the following message:*in Mid Server - > Server Issues table*User USERNAME with mid_server role not associated with a MID Server.  No login attempts within reporting period.I'...

justx by Mega Expert
  • 14008 Views
  • 10 replies
  • 7 helpfuls