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error - "FAILURE: Failed to open Catalog Item. Either you don't have access to the Catalog Item or g_form is not defined" While trying to open a Service Catalog item using Automated Test Framework

Hi All, I am  automating service catalog item on cloud management platform using ATF started with Virtual Server Provision and now stuck with below mentioned issues  Steps to reproduce : 1) Navigate to the 'Cloud User Portal ' module in the 'Cloud Ma...

Priya127 by Kilo Explorer
  • 2487 Views
  • 9 replies
  • 0 helpfuls

Resolved! Non ITIL users unable to see/use filter on lookup searches

The way that we use our ServiceNow not all company users have access by default. They need to request it via a Service Catalog. The requestor will fill out a few questions including who to mirror access from. This brings up a list of users. I had one...

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Resolved! Windows server discovery - no local admin privileges

Hi,Windows team in our organization is hesitant to provide the local admin privileges to the service account that we are going to use for the discovery of Windows servers. Basic Windows server attributes, Softwares installed, processes running, Netwo...

chandra_ym by Kilo Expert
  • 2345 Views
  • 9 replies
  • 3 helpfuls

AWS Cloud Discovery not working for Virtual Machines

We are trying to set up Cloud Discovery for AWS and running into two distinct problems: 1. The discovery returns a significant number of Cloud Resources but no CI Resources. It does not create any CI (regular discovery automatically creates CIs) 2. N...

odinx16 by Kilo Contributor
  • 3320 Views
  • 10 replies
  • 2 helpfuls

Mapping CI Operational status choices to the Asset state choices

Hello,  I hope someone can help me figure this one out. I am trying to sync the CI Operational status field to the Asset state field. Example, if Asset state is 'In stock' and substate 'Pending repair' the Operational status should be 'Non-operationa...

IB98 by Giga Sage
  • 2439 Views
  • 5 replies
  • 1 helpfuls

How to set bulk Principal Class in cmdb CI

Hi MVP's, I am trying to set a Principal class on all CI's and i notice that i need to to do it individually. Is there anyway that i can do it in bulk? like in CI Class manager when i search to application we have atleat 200+ and i want select the ap...

Glenn11 by Tera Contributor
  • 1414 Views
  • 2 replies
  • 0 helpfuls