Workflow issue

[SNOW User8]

Hi Team, 

We have the capability to initiate the RITM workflow when the incident's status transitions to a specific state.

This workflow is responsible for generating Requested Items based on the items mentioned by the customer in the incident description.

Upon submission, the RITM numbers are displayed as part of the list collector variable in the incident table.

However, we have recently identified an unusual problem.

When the workflow is triggered simultaneously for 2 different users (at the exact same hour, minute, and second), the Requsted for user in the RITM gets updated incorrectly.
Additionally, an incorrect RITM reference (referring to another user's request) becomes associated with the incident.

Could someone assist me in resolving this issue?

The issue mentioned above does not occur when there are differences in the timing of simultaneous workflows, even if it's just a matter of seconds.

[Saurav11]

Hello,

How does the workflow triggers is it through a BR? What are the condtions?

[SNOW User8]

Hello Saurav11 

Thanks for the response. 

The trigger condition is in the workflow 

[Brad Bowman]

It sounds like the workflow/business rule whatever is triggering this process needs to also include the caller/user, but without seeing the script that does this it's hard to say for sure.

[SNOW User8]

Hello Brad Bowman

Thanks for the response 

However, the script functions correctly when the simultaneous workflows have slight timing differences, even if it's just a matter of a few seconds.