Year-over-Year percentage report of incident

aaddgg454
Tera Contributor

‎01-27-2025 05:16 AM

Hi All,

 

Can anyone help me, to display the YOY percentage of incident in ServiceNow report?

 

 

What is year-over-year?
Year-over-year, also known as YOY or year-on-year, is a financial term and formula used to analyze and compare a particular metric from one specific year and its previous year. These calculations represent a trustworthy way to measure a business's performance by indicating an annual growth increase or decrease.

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Mark Manders
Mega Patron

‎01-27-2025 05:43 AM

That explanation doesn't really help in what it is that you want to see. Do you want to see the total created incidents of 2024, related to 2023? What will that tell you? The fact that it is more or less says very little. 

But the answer is going to depend on what it is you have. Are you limited to regular reporting, or do you have PA installed? 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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