We are planning to implement our own Risk Matrix as shown in picture, but in Risk criteria table "Maximum value" are required fields. As we use qualitative and do not care about currency values, how do we configure Risk Criteria to work for our matri...

We have a record producer which creates Incidents but before creating it will provide contextual search results. So how do we measure number of deflections happened with Knowledge articles meaning a user saw the knowledge article and did not proceed ...

I create a survey few months back using new Survey designer and published. Now that when i am trying to update that survey under metric categories i am unable to see 'Details' field. But i can see 'Details' field if go through survey designer view, a...

Hi, I activated a OOB virtual agent topic 'open IT Ticket', but i am facing this weird issue that, when i am searching with few of the Keywords in chat it's not showing the topic. For example there is a key word 'issue' for 'open IT Ticket' topic but...

Hi all, We have a requirement to track life cycle of all "AV(audio/video) Equipment" in ServiceNow Asset Management. And when i check there are no classes for these type of equipment. Can you let me know how did you implement your tracking your AV eq...