In today’s multi-cloud and hybrid world, many enterprises struggle to mature their increasingly complex IT environments. And as the prospect of an economic downturn looms, business leaders are feeling increasing pressure to mitigate costs, drive efficiencies, and reduce dependence on legacy IT.
It’s clear that digital transformation is no longer a choice, it is imperative—and speed is of the essence.
To get the most value out of their technology investments, companies need a comprehensive understanding of how each solution impacts multiple functional areas, such as IT, HR, operations, and customer service.
To realize value faster, organizations need a unifying vision—one that will allow them to innovate rapidly, while balancing interconnected enterprise structures and governance concerns. With that understanding, they can implement a people-centric approach to solving challenges across all domains, putting customer, employee, and partner experiences first.
Through our alliance, ServiceNow and Kyndryl help businesses solve their critical challenges and capitalize on the pace of technological change. With a collaborative, transparent approach, Kyndryl enables the world of work with ServiceNow as the system of engagement.
Uniting people, process, and tools with ServiceNow and Kyndryl
Together, Kyndryl and ServiceNow deliver the expertise and guidance to achieve big goals built on a foundation of best practices.
With a deep understanding of what’s possible—and what’s at stake—we provide a customer-centric approach to transform, modernize, and automate your workflows.
Dynamic vision
Our partnership leverages an agile, forward-looking methodology for continuous innovation—to realize your biggest ambitions and discover new ones. We help businesses get more value out of their technology investments with a comprehensive understanding of how each solution impacts a range of functions, such as IT, HR, operations, and customer service.
And with our people-centric approach to solving challenges across all domains, we put customer, employee, and partner experiences first in everything we do.
Holistic strategy
Our clients get what they need, not just what we sell, with Kyndryl's flexible approach to technology and partnerships centered around infrastructure services, cost optimization, security, and compliance.
We accelerate the velocity of business transformation efforts with a roadmap tailored to the unique needs and challenges of the enterprise. And we elevate the most complex technology implementations with an approach that prioritizes simplicity and speed, automating workflows to create easy, seamless user experiences that improve efficiency and remove friction—wherever it exists.
Unrivaled expertise
Know what you are using and why—with a partner that shares their own transformation insights and rolls up their sleeves to work alongside you. Through our ServiceNow partnership with Kyndryl, and working together with Kyndryl’s own growing ecosystem of alliances with industry-leading partners, we help to modernize mission-critical enterprise systems with a quick-start approach that combines Kyndryl’s entrepreneurial spirit and proven experience with the workflow capabilities from ServiceNow.
By implementing ServiceNow as the platform of platforms, Kyndryl helps its clients to manage the complexity behind a huge range of business functions. As one of the world’s largest and most trusted IT infrastructure providers, serving more than 4000 customers in more than 400 datacenters, Kyndryl offers local touch and global reach through a world-class team of technology pros on the ground in 60+ countries and ServiceNow Certified experts in 20 countries.
Case study: unifying and optimizing technology investments
The complexity of the IT estate in large organizations often poses an obstacle to business transformation. When the technology landscape includes a multitude of tools and processes, enterprise-wide change requires a bold approach.
For one global manufacturer with 100+ facilities in more than 30 countries, even a small interruption in business operations could have a significant impact—on both the business and its customers. Ensuring the health of its diverse ecosystem of devices is critical to the productivity of the company’s employees and the reliability of its tools.
For this manufacturer, though, a multitude of point solutions was creating a fragmented ecosystem that made it difficult to address inefficiencies and rising costs. To break away from these legacy technologies and optimize their investments, the company engaged Kyndryl to co-design an end-to-end transformation of the company's device management program.
To achieve the organization’s reliability and performance objectives, Kyndryl created a proactive system monitoring framework that united the company’s disparate systems with end-to-end workflows integrated into ServiceNow. Kyndryl then developed a new portal for ordering and replacing devices. A multidisciplinary team worked with partners in IT, Purchasing, and Finance to integrate into existing systems and align with procurement and other financial processes. The portal connects to a new asset tracking system that automatically maintains data as part of lifecycle management. Integrated into the tracking system are data from a Digital Experience Management platform (DEM), which is also new.
With this framework, the company is able to proactively monitor its devices, resolving incidents for groups of users in a regular cadence. Today, the company relies on the Now Platform™ to power the flow of work across thousands of devices—operating in multiple languages with different country-specific accounting practices.
A unified system of action
A fresh perspective and the freedom to innovate are crucial to avoid the risk of falling behind the pace of technological change. Kyndryl and ServiceNow co-create bold solutions to customers’ most critical business challenges with an innovative approach that is designed to scale.
Learn More About Kyndryl
Learn more about how ServiceNow and Kyndryl help organizations to leverage an agile, forward-looking methodology to realize big ambitions—and discover new ones. Check out Kyndryl's ServiceNow expertise on Partner Finder .
