What is Vendor Manager Workspace?

There’s been a lot of buzz about digital transformation in the marketplace and how it can transform your organization. However, what about the vendors and suppliers that contribute to your organizatio...

What’s New in New York for Service Portfolio Management

Service Portfolio Management (SPM) and the Service Owner Workspace (SOW) provide organizations advanced ways to document, understand, and monitor the services they provide to their customers. It provi...

Employee-driven continuous improvement using Ideation and CIM

Digital transformation is at the tip of everyone’s lips. Yet many organizations and the tools they use are siloed, making it difficult to properly drive transformation or manage ideas from concept to ...

Vendor Manager Workspace Overview

One of the key highlights of the New York Release is Vendor Management Workspace with ITSM Professional package. A vendor is an entity that provides a product or service to employees. "Vendor manageme...

Approve/Reject button in Approval notification

OOB notifications for Approval includes links for approval as below. These seems to be bringing more of standard user interface however, ServiceNow provides us a functionality of mail scripts that can...

ServiceNow Skills Management: A Better Way to Manage your Workforce Skills

A Skill is the ability to do something that comes from training, experience, or practice. Skills is the most important resource of human beings, organizations and nations. As per the report from Gartn...

Service portal

Basic idea of service portal.

New York Minute - The ITSM Roles

A short video showcasing one of my favorite parts of the New York upgrade. ITSM Roles allow us to break up rights that used to come all hodge podged together in the ITIL role.

Incident Management

Streamline service restoration after an unplanned disruption. Incident management is part of the core capability of ITSM. The Incident management process allows users to create incidents, classify the...

Service Catalog Use Cases

As always, I would like to provide solutions to the most common use cases we work on in our projects. This time it is Service Catalog Use cases. Use Case 1: Auto-populate Requested For variableUse Cas...

Now on Now webinar: Improving your service desk experience using machine learning (Tues., Aug. 27)

Like any business, ServiceNow wants to accelerate IT incident resolution so our employees can work productively without being sidetracked by IT issues. Learn how ServiceNow IT uses Predictive Intellig...

Populate Company Logo dynamically in email notifications

Though User table is base for all User records in ServiceNow the information always differs & which should. We have scenarios where multiple company's User records are created as per business requirem...

Service Health Dashboard

Not often we come across a scenario where we need to track the Service status for the services stored in our Business Service (cmdb_ci_service) table. If so, we have Operational status field available<!-- --><!-- --><!-- --><!-- -->...

DevOps World - San Francisco August 12-15.

DevOps World (Jenkins World) San Francisco is just around the corner and we’re excited to be a sponsor. We'll be showing a preview of our upcoming capabilities for accelerating change to the speed of ...