Vendor Manager Workspace Overview

One of the key highlights of the New York Release is Vendor Management Workspace with ITSM Professional package. A vendor is an entity that provides a product or service to employees. "Vendor manageme...

Approve/Reject button in Approval notification

OOB notifications for Approval includes links for approval as below. These seems to be bringing more of standard user interface however, ServiceNow provides us a functionality of mail scripts that can...

ServiceNow Skills Management: A Better Way to Manage your Workforce Skills

A Skill is the ability to do something that comes from training, experience, or practice. Skills is the most important resource of human beings, organizations and nations. As per the report from Gartn...

Service portal

Basic idea of service portal.

New York Minute - The ITSM Roles

A short video showcasing one of my favorite parts of the New York upgrade. ITSM Roles allow us to break up rights that used to come all hodge podged together in the ITIL role.

Incident Management

Streamline service restoration after an unplanned disruption. Incident management is part of the core capability of ITSM. The Incident management process allows users to create incidents, classify the...

Service Catalog Use Cases

As always, I would like to provide solutions to the most common use cases we work on in our projects. This time it is Service Catalog Use cases. Use Case 1: Auto-populate Requested For variableUse Cas...

Now on Now webinar: Improving your service desk experience using machine learning (Tues., Aug. 27)

Like any business, ServiceNow wants to accelerate IT incident resolution so our employees can work productively without being sidetracked by IT issues. Learn how ServiceNow IT uses Predictive Intellig...

Populate Company Logo dynamically in email notifications

Though User table is base for all User records in ServiceNow the information always differs & which should. We have scenarios where multiple company's User records are created as per business requirem...

Service Health Dashboard

Not often we come across a scenario where we need to track the Service status for the services stored in our Business Service (cmdb_ci_service) table. If so, we have Operational status field available<!-- --><!-- --><!-- --><!-- -->...

DevOps World - San Francisco August 12-15.

DevOps World (Jenkins World) San Francisco is just around the corner and we’re excited to be a sponsor. We'll be showing a preview of our upcoming capabilities for accelerating change to the speed of ...

We have great ITSM updates for you in New York

“Oooooooh, New York! Oooooooh, New York!...” While Alicia Keys croons this hit number, she adds, “There's nothing you can't do, now you're in New York!”. I kinda feel the same way with all the goodnes...

Upgrade to Madrid Patch 4 if you are seeing a "java.lang.NullPointerException" when updating variable value to null on RITM.

Issue: In Madrid when assigning the variable to null can cause java.lang.NullPointerException and this can also result in variables not displayed on lists/reports. Steps to Confirm: Please run the bel...

From London variable set and variables with same name are not allowed and cause issues

After London upgrade, if you are seeing weird behavior with variables not populating correctly this can be the reason. What has changed: From London and up, the variable set is now treated as a first-...