In this blog, I’m excited to share some insights and proof of concepts around a technology that’s been making waves in the consumer space: Augmented Reality. In this blog covering a POC I've named the...
Once you have identified improvements opportunities that you want to make, where do you capture them today? Are you using Problem/Demand/Project records or tracking them outside of ServiceNow in Excel...
For those at Knowledge18, you may have glimpsed the upcoming London Walk-up Experience application during either the IT Keynote or one of the speaker breakout sessions. For those not at the event, you...
Is your organization running IT like the airline counter after a canceled flight? Are IT service requests from users like the crowds of passengers that descend on the one or two agents behind the coun...
Join Astound's Rob Young for a live discussion about key themes from Knowledge18 and how they relate to the future of work. Hear why AI-driven automation is making employees more productive and suppor...
I define a fit organization as ‘a dynamic, constantly-improving, customer-focused entity that delivers superior performance and results over the long-term horizon’. ‘Fit’ organization don’t get that w...
This is part 3 of a three part series on Major Incident Management (MIM). Part 1 covered Activation and Properties. In Part 2 we discussed the Major Incident Management Process. In this blog we will t...
Here is an overview of the Major Incident Management in the ServiceNow Platform. which applies to all supported software releases starting with Kingston. Role required: major_incident_manager, itil
This is part 2 of a three part series on Major Incident Management (MIM). In Part 1 we discussed Activation and Properties. In this blog we will talk about MIM features and process. However, before th...
Are you having problems with your Order Now Buttons? Problem: There are two known errors seen where Automated Test Framework (ATF) tests fail to find the 'Add to Cart' button on a catalog item. KB0656...
This is Part 1 of a three-part series on Major Incident Management (MIM). ServiceNow continues to innovate with the creation of a new application in Kingston IT Service Management. In this blog we wil...
This video provides an overview of the Major Incident Management in the ServiceNow Platform. Applies to all supported software releases starting with Kingston. Role required: major_incident_manager, i...
Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee service related workplace communication to modernize their IT service manag...
First, let’s look at what I mean by Continual Service Improvement (CSI). What Is Continual Improvement?Continual improvement (aka Continuous Improvement) is an ongoing improvement that happens in stag...
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Fine-Tune Your ServiceNow Navigator: Say Goodbye t...
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SLA Engine - a developer's perspective of the logi...
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Watch: How to Transform the Digital Employee Exper...
