Digital Transformation is driving many organizations to adopt DevOps. Some are starting small and others are embracing DevOps on a broad scale. As Tech Republic pointed out in a recent article, though...
Problem management can be one of the most beneficial IT service management disciplines, but it can also be one of the most difficult to justify and maintain. It investigates recurring incidents, the r...
We know that many surveys are badly written and yield unwanted results. But the worse part in Surveys are when we ask 3 types of questions that manage the relationship with the survey taker. 1. Asking...
Continual Improvement Management is a new App released in London. In this post I am addressing some FAQs about the CIM app, process, best practices and how you can get started. What is Continual Impro...
Understanding your KPI performance is the first step toward cost saving and improving the employee experience. ServiceNow Benchmarks report explain your KPI performance, provide monthly Benchmarks com...
Hello, https://hi.service-now.com/kb_view.do?sysparm_article=KB0714632.https://community.servicenow.com/community?id=community_question&sys_id=8fc10749db2aef806c1c02d5ca9619fb There is an issue report...
Importing Knowledge Article from MS Word
In a famous study on organ donations, researchers found that simply changing the default option in Survey from checking a box to become an organ donor to checking a box to not be an organ donor vastly...
Why you need Continual Service Improvement (CSI)? CSI is one of the most important concepts in Service Management. When you design a new service, or a new process, or some new infrastructure, it’s nev...
What is the ServiceNow Virtual Agent? ServiceNow Virtual Agent is a chatbot solution native to the Now Platform, which was launched as part of our London release. With Virtual Agent you can build conv...
In this automated age, the walk-up approach for IT support is a popular one. Users love being able to walk into a “tech lounge” any time and get help on the spot from a real live person. And your comp...
If your organization has opted-in to Benchmarks, you probably know that the up-to-date monthly Benchmarks peer comparison report is available right in your Instance to help you improve your service an...
For those unfamiliar with the feature, embedded help is a great feature for providing contextual information to users, depending on where they are on the platform and what roles they contain. You can ...
"Thank you for all the hard work in running the service desk so well", said the CIO, as he opened the monthly meeting with various service desk owners in his company. A little brief on the company. Th...
