Service Catalog Use Cases

As always, I would like to provide solutions to the most common use cases we work on in our projects. This time it is Service Catalog Use cases. Use Case 1: Auto-populate Requested For variableUse Cas...

Now on Now webinar: Improving your service desk experience using machine learning (Tues., Aug. 27)

Like any business, ServiceNow wants to accelerate IT incident resolution so our employees can work productively without being sidetracked by IT issues. Learn how ServiceNow IT uses Predictive Intellig...

Populate Company Logo dynamically in email notifications

Though User table is base for all User records in ServiceNow the information always differs & which should. We have scenarios where multiple company's User records are created as per business requirem...

Service Health Dashboard

Not often we come across a scenario where we need to track the Service status for the services stored in our Business Service (cmdb_ci_service) table. If so, we have Operational status field available<!-- --><!-- --><!-- --><!-- -->...

DevOps World - San Francisco August 12-15.

DevOps World (Jenkins World) San Francisco is just around the corner and we’re excited to be a sponsor. We'll be showing a preview of our upcoming capabilities for accelerating change to the speed of ...

We have great ITSM updates for you in New York

“Oooooooh, New York! Oooooooh, New York!...” While Alicia Keys croons this hit number, she adds, “There's nothing you can't do, now you're in New York!”. I kinda feel the same way with all the goodnes...

Upgrade to Madrid Patch 4 if you are seeing a "java.lang.NullPointerException" when updating variable value to null on RITM.

Issue: In Madrid when assigning the variable to null can cause java.lang.NullPointerException and this can also result in variables not displayed on lists/reports. Steps to Confirm: Please run the bel...

From London variable set and variables with same name are not allowed and cause issues

After London upgrade, if you are seeing weird behavior with variables not populating correctly this can be the reason. What has changed: From London and up, the variable set is now treated as a first-...

“Fast, Not Furious” – Change Management at the Speed of DevOps

“Fast, Not Furious” – Change Management at the Speed of DevOps It is very common for us to talk about the “Unicorn Companies” vs the “Traditional/Legacy Organizations” when we are discussing DevOps tr...

NOW Intelligence & Virtual Agent – Better Together

In our lives, there are many examples where the sum is greater than the parts. From automobiles to orchestras, there are countless scenarios where bringing together distinct elements results in a wond...

DevOps and ServiceNow: Join the discussion at the London DevOps Enterprise Summit

At Knowledge 19 ServiceNow announced the planned release of a new product focused on DevOps. We're a Gold Sponsor at the DevOps Enterprise Summit happening in London from 25th to 27th of June. We're l...

Are you engaging with your DevOps community to accelerate change?

DevOps has become a core part of the digital transformation initiatives for most organizations. It's impacting engineering and operations teams and has the opportunity to help both teams make signific...

ServiceNow Coaching App: A smarter real-time Coaching solution for IT agents and employees

Digitization is transforming the role of the IT Helpdesk and contact center Agents. The demands facing help desk staff are becoming more complex, more varied, and more valuable. The unplanned and trad...

How to Prevent Values of Variables not Displaying on List and Reports on Madrid

After an upgrade to Madrid, if you have an issue with values of variables are not displayed on list or reports. A few variables are not shown in report results though there is valid data for these var...