What is the ServiceNow Virtual Agent?
ServiceNow Virtual Agent is a chatbot solution native to the Now Platform, which was launched as part of our London release. With Virtual Agent you can build conversational workflows for employees and customers to resolve common IT incidents and requests via the chat interface of your choice.
Elevate the IT Service Experience using ServiceNow Virtual Agent
With Virtual Agent for IT Service Management, you can work smarter by:
- Improving Service, offering customers and employees 24/7 automated support for common IT requests
- Reducing Agent Workload, empowering your IT staff to focus on more meaningful work
- Scaling IT efficiency, allowing you to handle a higher volume of IT incidents without adding staff
As a result, you can deliver instant resolution to repetitive IT service tasks and elevate the IT service experience, from creating incidents to password resets to process approvals.
What ways can you use an enterprise chatbot for IT Service Management?
The following ITSM conversation topics are available out-of-the-box with Virtual Agent:
Note: Virtual Agent is also available for automating common Human Resource inquiries and Customer Service requests.
How do you get started with Virtual Agent?
Virtual Agent is available as part of the ITSM Professional Package. As part of this package, you will have access to the Virtual Agent Designer which is a rich chatbot builder that lets you create custom ITSM conversations and deploy them on multiple messaging platforms.
In Conclusion
As your enterprise grows and the volume of routine IT incidents and requests increase, it is essential to use greater intelligence and automation to help scale your business. The ServiceNow Virtual Agent provides a 24x7 IT service channel, and supports the service desk within your enterprise by handling repetitive work while seamlessly handing off more complex requests to your staff.
With the power of Virtual Agent, you can provide consistently great service and allow your staff to work on more meaningful activities.
Request a demo today to learn more about how the ServiceNow Virtual Agent can work for you!
