Mass Email Communication Tool Demo

Hello SN Community, I built a mass email communication tool within ServiceNow, some of the feature includes: Batch Emailing Could be used with custom table such as Email distribution list Option to un...

Agent Workstation Information Survey

We are undertaking a major series of efforts to improve the UI for Service Agents. Please help us understand a few basic questions about the workstations that your Service Agents are using, so that ou...

Customer Discussion: How Vitas Healthcare Cut Mobile Spend by 25%

Come Jin Us! In this webinar we welcome Naresh Samlal, Director of Mobility and Process Automation for Vitas Healthcare and Avanish Sahai, Worldwide VP of ISV and Technology Alliances at ServiceNow fo...

Deep Dive into Benchmarks in Kingston

ServiceNow rings in a new era of innovation and creativity in Kingston IT Service Management. In this blog we will deep dive into Benchmarks features.What is the big deal about Benchmarks?Let's take a...

Service Catalog in Kingston—podcast and best practices

In this installment of our NOWSupport best practices series, we'd like to offer some great resources for learning more about the Service Catalog in Kingston. Here's a sneak peek at a few of the new fe...

Service Catalog in the Kingston Release

There is so much Service Catalog goodness in the new Kingston release that I am unsure where to start. The whole Service Catalog experience on Service Portal is a game changer. The three-stage Order g...

[Deprecated] Deploy a Virtual Agent with IBM Watson's Assistant (Conversation) Service

Kingston Watson Virtual Agent now on Share! ServiceNow has also released its own Virtual Agent as of London, which can formally integrate with IBM Watson via integration in New York release. This inte...

Best practices for a successful ITSM implementation

Information technology service management (ITSM) on the ServiceNow platform provides end-to-end visibility into your business services and IT environment, allowing you to achieve digital transformatio...

Bazinga! Kingston is here! And ITSM is Ahhmazing!

I'm very excited to preview what's new in Kingston. With Kingston, ServiceNow rings in a new era of innovation and creativity in IT Service Management. Digital transformation is breaking from board ro...

Best practices for implementing the Problem Management application

Many IT organizations are stuck fighting fires trying to keep the business running, leaving little time to research why those fires happen and find solutions to prevent them. Environments like this ca...

Full feature support for variable editors on record producers

Among the most important Service Catalog enhancements in Jakarta is the full feature support for variable editors on records created via record producers. (Those who have HR or Customer Service case m...

ITIL Proven Practices Plugins available in Jakarta

With the Jakarta release, the ServiceNow ITSM product team partnered with ServiceNow Global Services to harvest the proven practices gleaned from experience with thousands of customers. With Jakarta, ...

Incident - Kingston What's New

Brief video on new features introduced in Incident management application in Kingston release.

Best practice: Make the most of standard changes

Following on the heels of our Best practices for implementing the Change Management application, we delve into standard change a bit more, as it's a great mechanism for automating common, low-risk req...