For those unfamiliar with the feature, embedded help is a great feature for providing contextual information to users, depending on where they are on the platform and what roles they contain. You can ...
"Thank you for all the hard work in running the service desk so well", said the CIO, as he opened the monthly meeting with various service desk owners in his company. A little brief on the company. Th...
Starting with Kingston, Service Catalog was introduced with a newer version of “g_form.” Due to this new version of g_form, you may face some unexpected challenges when using catalog forms on an insta...
Users in Jakarta Patch 9, 9a, 9b, 9c and Kingston Patch 6 Versions might run into issues with Order Guides in Service Portal where the client script doesn’t load. This issue is only isolated to Order ...
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Increase end user productivity and help your IT service desk teams using this Windows application
Not sure how often we come across a request where we need get list of variables submitted for a request to be placed in a file to be auto generated (possibly xls, xlsx etc. format) as an attachment & ...
A star service-desk agent Meet Trevor! Trevor is a star service desk agent at Acme Corp. He is very dedicated and loves helping employees, but is growing frustrated with the barrage of requests and in...
Take a look at the new Service Level Agreement (SLA) Landing page: http://bit.ly/SLAresourcepg The page contains all of the up-to-date and common issues encountered by Customers and TSEs, with Known E...
Almost in any action movie, there’s bound to be a moment where the main character, let it be John McClane, defuses a ticking time bomb. If he doesn’t do it in time, dreadful consequences will follow. ...
So you've worked hard getting your CMDB populated with all the objects that should fall under configuration management and/or be part of your service management processes like incident, problem, and c...
In this blog, I’m excited to share some insights and proof of concepts around a technology that’s been making waves in the consumer space: Augmented Reality. In this blog covering a POC I've named the...
Once you have identified improvements opportunities that you want to make, where do you capture them today? Are you using Problem/Demand/Project records or tracking them outside of ServiceNow in Excel...
For those at Knowledge18, you may have glimpsed the upcoming London Walk-up Experience application during either the IT Keynote or one of the speaker breakout sessions. For those not at the event, you...
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🔎 Troubleshooting & Preventing Duplicate Task Num...
