ITSM blog

How upgrading can fix your Order Now button

Are you having problems with your Order Now Buttons? Problem: There are two known errors seen where Automated Test Framework (ATF) tests fail to find the 'Add to Cart' button on a catalog item. KB0656...

The Power of Major Incident Management - Part 1, Activation and Properties

This is Part 1 of a three-part series on Major Incident Management (MIM). ServiceNow continues to innovate with the creation of a new application in Kingston IT Service Management. In this blog we wil...

Incident Management | Major Incident Management

This video provides an overview of the Major Incident Management in the ServiceNow Platform. Applies to all supported software releases starting with Kingston. Role required: major_incident_manager, i...

How adidas is empowering employees with an enhanced self-service experience

Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee service related workplace communication to modernize their IT service manag...

The Top 5 Reasons Why Continual Service Improvement (CSI) Initiatives Fail

First, let’s look at what I mean by Continual Service Improvement (CSI). What Is Continual Improvement?Continual improvement (aka Continuous Improvement) is an ongoing improvement that happens in stag...

Mass Email Communication Tool Demo

Hello SN Community, I built a mass email communication tool within ServiceNow, some of the feature includes: Batch Emailing Could be used with custom table such as Email distribution list Option to un...

Agent Workstation Information Survey

We are undertaking a major series of efforts to improve the UI for Service Agents. Please help us understand a few basic questions about the workstations that your Service Agents are using, so that ou...

Customer Discussion: How Vitas Healthcare Cut Mobile Spend by 25%

Come Jin Us! In this webinar we welcome Naresh Samlal, Director of Mobility and Process Automation for Vitas Healthcare and Avanish Sahai, Worldwide VP of ISV and Technology Alliances at ServiceNow fo...

Deep Dive into Benchmarks in Kingston

ServiceNow rings in a new era of innovation and creativity in Kingston IT Service Management. In this blog we will deep dive into Benchmarks features.What is the big deal about Benchmarks?Let's take a...

Service Catalog in Kingston—podcast and best practices

In this installment of our NOWSupport best practices series, we'd like to offer some great resources for learning more about the Service Catalog in Kingston. Here's a sneak peek at a few of the new fe...

Service Catalog in the Kingston Release

There is so much Service Catalog goodness in the new Kingston release that I am unsure where to start. The whole Service Catalog experience on Service Portal is a game changer. The three-stage Order g...

[Deprecated] Deploy a Virtual Agent with IBM Watson's Assistant (Conversation) Service

Kingston Watson Virtual Agent now on Share! ServiceNow has also released its own Virtual Agent as of London, which can formally integrate with IBM Watson via integration in New York release. This inte...

Best practices for a successful ITSM implementation

Information technology service management (ITSM) on the ServiceNow platform provides end-to-end visibility into your business services and IT environment, allowing you to achieve digital transformatio...

Bazinga! Kingston is here! And ITSM is Ahhmazing!

I'm very excited to preview what's new in Kingston. With Kingston, ServiceNow rings in a new era of innovation and creativity in IT Service Management. Digital transformation is breaking from board ro...

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