Develop Amazon Alexa Skill For ServiceNow

Hello Alexa developers! Great to be participating in AWS re:Invent and we can't wait to see what Alexa Skills you come up with at Hack Your Office. We would love to hear about them and answer any ?'s ...

November Knowledge Base Digest: Service Catalog

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.With t...

Project Portfolio Management Shows Strong Results in Now on Now

At ServiceNow we use a very different cliché than "eat our own dog food", instead we say we "drink our own champagne". And rightfully so, ServiceNow's IT products are saving enterprises millions of do...

Don't skip a review of skipped updates after a version upgrade

As an administrator of a ServiceNow instance, you probably have to deal with a version upgrade once in a while. Most of the times this is a smooth procedure and your users are up and running without e...

Video: Change Management Overview

This video provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. ...

Consider Mobile when using Catalog Client Scripts on Service Portal

When you move to Service Portal, there is a possibility that the client scripts defined on catalog items and record producers do not work on Service Portal. The reason is that Service Portal is a mobi...

Best practices for implementing the Incident Management application

Businesses suffer IT service disruptions every day — often resulting in lost revenue, reputation damage, and unhappy customers. To minimize the negative impact of these incidents, a combination of peo...

September Knowledge Base Digest: Service Catalog

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weeklyKB digest.The Ser...

Problem Management Overview

This video provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. It demonstrates problem management in the ServiceNow platform...

IT4IT is redefining how IT is managed from an end-to-end perspective

The IT4IT standard managed by the Opengroup, an open forum, helps to re-define how IT organizations are managed from an end-to-end perspective. IT4IT doesn't replace any existing standards such as ITI...

Best practices for implementing the Change Management application

IT organizations need to manage change and the risks that come with it. That change may be reactive, resolving errors and adapting to changing business circumstances. Or it may be proactive, reducing ...

3 changes to the SLA engine for domain-separated instances

If you have a domain-separated instance like managed service providers (MSP) and have service level agreements defined for individual domains, then you may have faced one or more of these issues:SLA n...

Incident Management Overview

This video provides an introduction to incident management according to the Information Technology Infrastructure Library (ITIL) framework. It also demonstrates incident management on the ServiceNow p...

TechBytes Episode 37: Benchmarks in Jakarta

This week, Manjeet Singh and Brian Hollandsworth discuss the value of Benchmarks and the latest features in the Jakarta release. Listen Subscribe to iTunes This episode covers: What's Benchmarks all a...