This is part 3 of a three part series on Major Incident Management (MIM). Part 1 covered Activation and Properties. In Part 2 we discussed the Major Incident Management Process. In this blog we will t...
Here is an overview of the Major Incident Management in the ServiceNow Platform. which applies to all supported software releases starting with Kingston. Role required: major_incident_manager, itil
This is part 2 of a three part series on Major Incident Management (MIM). In Part 1 we discussed Activation and Properties. In this blog we will talk about MIM features and process. However, before th...
Are you having problems with your Order Now Buttons? Problem: There are two known errors seen where Automated Test Framework (ATF) tests fail to find the 'Add to Cart' button on a catalog item. KB0656...
This is Part 1 of a three-part series on Major Incident Management (MIM). ServiceNow continues to innovate with the creation of a new application in Kingston IT Service Management. In this blog we wil...
This video provides an overview of the Major Incident Management in the ServiceNow Platform. Applies to all supported software releases starting with Kingston. Role required: major_incident_manager, i...
Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee service related workplace communication to modernize their IT service manag...
First, let’s look at what I mean by Continual Service Improvement (CSI). What Is Continual Improvement?Continual improvement (aka Continuous Improvement) is an ongoing improvement that happens in stag...
Hello SN Community, I built a mass email communication tool within ServiceNow, some of the feature includes: Batch Emailing Could be used with custom table such as Email distribution list Option to un...
We are undertaking a major series of efforts to improve the UI for Service Agents. Please help us understand a few basic questions about the workstations that your Service Agents are using, so that ou...
Come Jin Us! In this webinar we welcome Naresh Samlal, Director of Mobility and Process Automation for Vitas Healthcare and Avanish Sahai, Worldwide VP of ISV and Technology Alliances at ServiceNow fo...
ServiceNow rings in a new era of innovation and creativity in Kingston IT Service Management. In this blog we will deep dive into Benchmarks features.What is the big deal about Benchmarks?Let's take a...
In this installment of our NOWSupport best practices series, we'd like to offer some great resources for learning more about the Service Catalog in Kingston. Here's a sneak peek at a few of the new fe...
There is so much Service Catalog goodness in the new Kingston release that I am unsure where to start. The whole Service Catalog experience on Service Portal is a game changer. The three-stage Order g...
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Conditionally Customize the Recommendations Tab in...
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Problem Management – What’s new in Yokohama
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SLA Engine - a developer's perspective of the logi...
