ITSM 101 - What is ITSM and why do you need it?

Is your organization running IT like the airline counter after a canceled flight? Are IT service requests from users like the crowds of passengers that descend on the one or two agents behind the coun...

Live webcast: key themes from Knowledge18

Join Astound's Rob Young for a live discussion about key themes from Knowledge18 and how they relate to the future of work. Hear why AI-driven automation is making employees more productive and suppor...

Continual Improvement: How do fit organizations drive service excellence?

I define a fit organization as ‘a dynamic, constantly-improving, customer-focused entity that delivers superior performance and results over the long-term horizon’. ‘Fit’ organization don’t get that w...

The Power of Major Incident Management - Part 3, The Major Incident Management Workbench

This is part 3 of a three part series on Major Incident Management (MIM). Part 1 covered Activation and Properties. In Part 2 we discussed the Major Incident Management Process. In this blog we will t...

Incident Management | Major Incident Management

Here is an overview of the Major Incident Management in the ServiceNow Platform. which applies to all supported software releases starting with Kingston. Role required: major_incident_manager, itil

The Power of Major Incident Management - Part 2, The Major Incident Management Process

This is part 2 of a three part series on Major Incident Management (MIM). In Part 1 we discussed Activation and Properties. In this blog we will talk about MIM features and process. However, before th...

How upgrading can fix your Order Now button

Are you having problems with your Order Now Buttons? Problem: There are two known errors seen where Automated Test Framework (ATF) tests fail to find the 'Add to Cart' button on a catalog item. KB0656...

The Power of Major Incident Management - Part 1, Activation and Properties

This is Part 1 of a three-part series on Major Incident Management (MIM). ServiceNow continues to innovate with the creation of a new application in Kingston IT Service Management. In this blog we wil...

Incident Management | Major Incident Management

This video provides an overview of the Major Incident Management in the ServiceNow Platform. Applies to all supported software releases starting with Kingston. Role required: major_incident_manager, i...

How adidas is empowering employees with an enhanced self-service experience

Join us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee service related workplace communication to modernize their IT service manag...

The Top 5 Reasons Why Continual Service Improvement (CSI) Initiatives Fail

First, let’s look at what I mean by Continual Service Improvement (CSI). What Is Continual Improvement?Continual improvement (aka Continuous Improvement) is an ongoing improvement that happens in stag...

Mass Email Communication Tool Demo

Hello SN Community, I built a mass email communication tool within ServiceNow, some of the feature includes: Batch Emailing Could be used with custom table such as Email distribution list Option to un...

Agent Workstation Information Survey

We are undertaking a major series of efforts to improve the UI for Service Agents. Please help us understand a few basic questions about the workstations that your Service Agents are using, so that ou...

Customer Discussion: How Vitas Healthcare Cut Mobile Spend by 25%

Come Jin Us! In this webinar we welcome Naresh Samlal, Director of Mobility and Process Automation for Vitas Healthcare and Avanish Sahai, Worldwide VP of ISV and Technology Alliances at ServiceNow fo...