Create a new manufacturer / Como criar um novo fabricante

Como criar um novo fabricante Create a new manufacturer

Submit ServiceNow incidents using this Windows app to enrich your tickets

Increase end user productivity and help your IT service desk teams using this Windows application

Create an attachment with submitted variables as its content

Not sure how often we come across a request where we need get list of variables submitted for a request to be placed in a file to be auto generated (possibly xls, xlsx etc. format) as an attachment & ...

ITSM Highlights in London

A star service-desk agent Meet Trevor! Trevor is a star service desk agent at Acme Corp. He is very dedicated and loves helping employees, but is growing frustrated with the barrage of requests and in...

The New Service Level Agreement (SLA) Landing Page for 2018.

Take a look at the new Service Level Agreement (SLA) Landing page: http://bit.ly/SLAresourcepg The page contains all of the up-to-date and common issues encountered by Customers and TSEs, with Known E...

ServiceNow SLA reporting. Useful or not?

Almost in any action movie, there’s bound to be a moment where the main character, let it be John McClane, defuses a ticking time bomb. If he doesn’t do it in time, dreadful consequences will follow. ...

Filtering CI's: A Reference Qualifier Example

So you've worked hard getting your CMDB populated with all the objects that should fall under configuration management and/or be part of your service management processes like incident, problem, and c...

Proof of Concept: The Augmented Reality Assistant (ARA) for ServiceNow

In this blog, I’m excited to share some insights and proof of concepts around a technology that’s been making waves in the consumer space: Augmented Reality. In this blog covering a POC I've named the...

How to populate and manage a Continual Service Improvement Register

Once you have identified improvements opportunities that you want to make, where do you capture them today? Are you using Problem/Demand/Project records or tracking them outside of ServiceNow in Excel...

Boosting CSAT with a Walk-up Experience for IT & Beyond

For those at Knowledge18, you may have glimpsed the upcoming London Walk-up Experience application during either the IT Keynote or one of the speaker breakout sessions. For those not at the event, you...

ITSM 101 - What is ITSM and why do you need it?

Is your organization running IT like the airline counter after a canceled flight? Are IT service requests from users like the crowds of passengers that descend on the one or two agents behind the coun...

Live webcast: key themes from Knowledge18

Join Astound's Rob Young for a live discussion about key themes from Knowledge18 and how they relate to the future of work. Hear why AI-driven automation is making employees more productive and suppor...

Continual Improvement: How do fit organizations drive service excellence?

I define a fit organization as ‘a dynamic, constantly-improving, customer-focused entity that delivers superior performance and results over the long-term horizon’. ‘Fit’ organization don’t get that w...

The Power of Major Incident Management - Part 3, The Major Incident Management Workbench

This is part 3 of a three part series on Major Incident Management (MIM). Part 1 covered Activation and Properties. In Part 2 we discussed the Major Incident Management Process. In this blog we will t...