More Than Diamonds Shine at Tiffany & Co.

At Knowledge 17 I heard a number of customers praising the work done for them by one of our partners, RegoConsulting. That made me rather curious so I went over to the Rego booth and struck up a conve...

Use real-time benchmarking to identify gaps and improve service performance

ServiceNow Benchmarks helps you measure and compare the performance of your key KPIs (Key Performance Indicators) with peers. But how do you use Benchmarking report data and turn it into actionable in...

How to use ServiceNow Benchmarks from your Instance - Jakarta Demo

How to use ServiceNow Benchmarks from your Instance?Applies to the Jakarta release of ServiceNow. May apply to future releases as well.Role required: admin, bm_adminFor more information on Benchmarks,...

New KPIs and cross platform functionality of Benchmarks in Jakarta

"How are we doing?" or "How can I perform better" are common questions company leadership asks their IT professionals. Do the IT professionals in your organization have the right metrics to have a goo...

The Power of Partners: Tiffany & Co. Leverage RegoConsulting for PPM Success

Implementation partners play a key role in ensuring ServiceNow customer success. One such partner, RegoConsulting, helped Tiffany & Co. get the most value out of ServiceNow's Project Portfolio Managem...

Joys of Benchmarks in Jakarta

ServiceNow Benchmarks give you instant visibility into your IT Service Management key performance indicators (KPIs) and trends as well as comparative insights relative to industry averages of your pee...

Accomplish More with ServiceNow ITSM in Jakarta

Your recent efforts to proactively reduce major incidents have yielded a 2% reduction in major incidents bringing your % P1 incidents to 6%. Pretty good, right? What if you knew that the average %P1 i...

Get Your History Lesson Here - ServiceNow is NOT an ITSM Company Selling ITBM

ServiceNow is a platform-as-a-service, cloud-based application development and workflow engine that allows business users to create meaningful applications. A little glimpse at the history of ServiceN...

Service Catalog Video Playlist

This Getting Started with Service Catalog video series provides information on the roles, categories, items, and record producers in the service catalog. It also explains the difference and uses of ex...

CONNECTING THE DOTS BETWEEN IT AND BUSINESS TECHNOLOGY CONSUMERS

Just wanted everyone to know that this webinar is coming up on July 27 at 8:00 am PDT. The sign up link is listed after the abstract...ABSTRACT:Today's dynamic technology landscape requires strategic ...

Get General with Your Requests

It was a dark and stormy night. In the IT department, requests rained down in great torrents - except at occasional intervals, where end users were temporarily content with the assets assigned to them...

How to address the character limit on condition filters for catalog variables

On instances before the Istanbul release, the 'Reference qual condition' field used for catalog variables was limited to a maximum length of 255 characters. If the translated query string exceeds this...

Unearth your missing Submit Request (Order Now) button

The Service Catalog is one of the most popular applications in ServiceNow. Being able to to automate and process orders seamlessly just makes our lives a hundred times easier. Alas, in certain patches...

Great minds think alike - ServiceNow's APM and the views of a Thought Leader

A recent article published on the web site APMdigest.com caught the attention of ServiceNow's Product Manager for Application Portfolio Management, Mark Bodman. Mark was pleased to see that a thought ...