In a recent webinar Troy DuMoulin, VP of R&D at Pink Elephant, presented his thoughts on effective Service Portfolio and Program Portfolio Management (PPM) practices, explaining why it's critical to i...
The Service Portal is a great way to standardize the data users send in when creating tickets or launching fulfillment workflows. When your form has many fields; however, a single lane to scroll throu...
Learning ITBM through gamification (Contributed by Mark Bodman from the IT Business Management BU Mark is the Product Manager for Application Portfolio Management)We can take a breath after completing...
Do your recall the leading fashion retailer who is planning on saving $1M with ServiceNow? Well, they've been quite busy, most recently having a successful go-live with ServiceNow IT Service Managemen...
As an IT Pro, I'm sure you can relate to this scenario. Your team has been tasked with moving from an older solution to a newer one. But there's a catch, you will have no help from your new solution p...
Hi All!Knowledge17 is just around the corner and I really hope I'll see you there. I am very excited about this event and all of the things we have to share with you next week.At Knowledge17, we're of...
The reference variable is for the User(sys_user) table. When you select a user, email and department from sys_user are copied to email and department variables. This could be a very common use case fo...
On April 19, we will be holding a webinar with our Service Catalog experts to talk about accelerating the time it takes for you to realize the value of the Service Catalog and the Request Management a...
We are all so used to automation in our personal lives that we do not stop to think about it. We don't worry about the rigorous fulfillment process that went into having that box from Amazon sitting r...
Task [task] is one of the core tables provided with the base system. It provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [pro...
IT @ Knowledge17MODERNIZE IT SERVICE MANAGEMENT Discover how to deliver a single, cloud-based ITSM platform ITSM TAKES CENTER STAGE AT KNOWLEDGE17 MAY 7 — 11 : ORANGE COUNTY CONVENTION CENTER, ORLANDO...
ServiceNow excels at automating your business's processes and needs. This also includes the ability to dynamically route your tickets to the relevant technicians or groups. Assignment rules can be use...
In many cases, you will find yourself wanting to add the value of a referenced field onto a form. It could be taking a callers location, department, or company information and displaying it on the inc...
If there's anything certain in today's IT reality, it's that change is constant. As IT service expectations continue to expand, selecting a platform that has the flexibility and breadth to accommodate...
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