The Role of IT Finance as a Business Partner

Author: Tony Pantaleo, Senior Product Customer Success Manager at ServiceNowTraditionally the role of finance within IT performed three activities for the Organization. They kept the books and process...

"Better Together" Helps Slay the Tyranny of Unplanned Work

In a recent webinar Troy DuMoulin, VP of R&D at Pink Elephant, presented his thoughts on effective Service Portfolio and Program Portfolio Management (PPM) practices, explaining why it's critical to i...

Utilizing Two Columns in Catalog Items

The Service Portal is a great way to standardize the data users send in when creating tickets or launching fulfillment workflows. When your form has many fields; however, a single lane to scroll throu...

Want to Play a Game? Check out what one group did to educate ITSM customers on ITBM

Learning ITBM through gamification (Contributed by Mark Bodman from the IT Business Management BU Mark is the Product Manager for Application Portfolio Management)We can take a breath after completing...

ITSM Go-Live a Major Success!

Do your recall the leading fashion retailer who is planning on saving $1M with ServiceNow? Well, they've been quite busy, most recently having a successful go-live with ServiceNow IT Service Managemen...

From Weeks to Hours with ServiceNow Global Services

As an IT Pro, I'm sure you can relate to this scenario. Your team has been tasked with moving from an older solution to a newer one. But there's a catch, you will have no help from your new solution p...

Over 100 ITSM Sessions at Knowledge17!

Hi All!Knowledge17 is just around the corner and I really hope I'll see you there. I am very excited about this event and all of the things we have to share with you next week.At Knowledge17, we're of...

Automatic update fields based on selection

The reference variable is for the User(sys_user) table. When you select a user, email and department from sys_user are copied to email and department variables. This could be a very common use case fo...

Webinar: How to quickly realize the value of Service Catalog

On April 19, we will be holding a webinar with our Service Catalog experts to talk about accelerating the time it takes for you to realize the value of the Service Catalog and the Request Management a...

The Grupo Bimbo story

We are all so used to automation in our personal lives that we do not stop to think about it. We don't worry about the rigorous fulfillment process that went into having that box from Amazon sitting r...

Understanding tasks table "closed" states

Task [task] is one of the core tables provided with the base system. It provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [pro...

There's more for the IT service management pro than ever before! ITSM KNOWLEDGE 17

IT @ Knowledge17MODERNIZE IT SERVICE MANAGEMENT Discover how to deliver a single, cloud-based ITSM platform ITSM TAKES CENTER STAGE AT KNOWLEDGE17 MAY 7 — 11 : ORANGE COUNTY CONVENTION CENTER, ORLANDO...

Utilizing Business Rules for Codeless and Dynamic Assignments

ServiceNow excels at automating your business's processes and needs. This also includes the ability to dynamically route your tickets to the relevant technicians or groups. Assignment rules can be use...

Adding Referenced Field Values to a Form

In many cases, you will find yourself wanting to add the value of a referenced field onto a form. It could be taking a callers location, department, or company information and displaying it on the inc...